As the duration of online shoppers’ purchase decisions drops to a mere day, retailers’ window to grab their attention is shrinking.
7-Eleven is trying its hand at conversational commerce.
Overall shopper satisfaction is on the upswing, but many customers are still unsatisfied with customer service.
Target is relying on its store network to get online orders to shoppers faster than ever before.
Digital coupon redemptions are surging — and show no sign of slowing anytime soon.