Citibank exec joins Walmart’s digital team


Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.

Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.

“His experience, and the fact that Rahul will sit on my leadership team, will ensure that the voice of the customer is represented stronger than ev-er before,” said Lore.

In addition to leading the customer care operation at and and enhancing the overall customer experience. Joshi will oversee the returns experience and fraud teams.