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09/29/2014

Omnichannel sales boost Macy’s seasonal hires

Macy’s is gearing up for the holiday by hiring approximately 86,000 seasonal employees at its Macy’s and Bloomingdale’s stores, call centers, distribution centers and online fulfillment centers — a 3.6% increase from last year. In particular, the company’s seasonal workforce has grown in its network of online fulfillment centers thanks to increased sales generated by its omnichannel business strategy.



In 2014, approximately 10,000 of the 86,000 total seasonal positions will be based in the direct-to-consumer fulfillment megacenters in Martinsburg, West Virginia; Goodyear, Arizona, Portland, Tennessee, and Cheshire, Connecticut, and well as in product-specific fulfillment centers in Sacramento, California, Stone Mountain, Georgia, Secaucus, New Jersey, and Joppa, Maryland.



“Macy’s and Bloomingdale’s are favorite places to shop throughout the holidays, and we strive to welcome and serve our customers with a consistently high level of care and attention, whether they are shopping in stores, online via desktop or on mobile devices,” said chairman and CEO Terry J. Lundgren. “We first offer our current associates the opportunity to work extra hours over the holidays, then supplement our ongoing workforce with seasonal hires. All of our associates enjoy a special experience working in our fast-paced business during this festive time of the year.”



The seasonal hiring plan also includes the following:




  • About 1,125 employees, who will be hired to interact with customers via telephone, email and online chat at customer service centers in Mason, Ohio; Clearwater, Florida; Tempe, Arizona; and St. Louis, Missouri.


  • Approximately 3,000 positions, which will be assigned to work in the fulfillment areas of Macy’s and Bloomingdale’s stores that are equipped to fill and ship orders directly to customers, as well as to support the Buy Online Pickup in Store service available in every location.


  • More than 850 people, who will be hired across the country to support the 88th annual Macy’s Thanksgiving Day Parade, Santalands and other iconic holiday events.




“These seasonal positions represent much-needed jobs for America, and they fill an important niche in the employment spectrum. Especially at the holidays, we employ students working during break to help pay tuition, retirees seeking to remain active and individuals from many walks of life wanting to supplement their income. We are proud to offer them this opportunity to work in a fun, fast-paced and respectful environment,” added Lundgren.



Most seasonal positions are part-time, often with flexibility to fit the availability of the individuals hired, the company said, adding that many positions require the applicant to work evenings, weekends or overnight. In some cases, the company added, temporary seasonal employees are offered open year-round positions based on their skills and performance over the holiday season.



“We have many examples of associates who started with us in temporary seasonal positions and stayed to enjoy a long and fulfilling career with our company. Seasonal employment is often an opportunity to get to know potential future employees and to identify talent that we can recruit as needs arise,” Lundgren said. “The holidays are a magical time of year, and helping customers select gifts from Macy’s and Bloomingdale’s is a special experience that generations of associates have enjoyed and found rewarding.”



Macy's employs about 172,500 people on a year-round basis.