OPERATIONS

Asda gets more ‘intelligent’ about shrink

BY Deena M. Amato-McCoy

Asda Group Ltd. is using cloud-based analytics to get a better handle on shrink occurring across its U.K.-based stores.

Armed with the Sensormatic Shrink Management as a Service (SMaaS) solution from Tyco Retail Solutions, the grocery operator now has clear visibility into Electronic Article Surveillance (EAS) and loss prevention systems for all 642 Asda stores in the U.K. The cloud-based system provides a real-time view of its entire shrink management portfolio, increasing the reliability and performance of EAS systems.

Supported by Google Cloud, SMaaS’ device management and predictive analytics manage shrink while addressing underlying root causes. This provides a clear picture of operations across individual stores, districts, regions and even enterprise-wide to isolate data and compare performance metrics. Real-time, exception-based, automatic notifications help users identify serious issues that need immediate attention. Meanwhile, user-friendly dashboards enable retailers to identify problems earlier and make better business decisions.

Using this data, Asda can take preventative measures that can streamline operations and ensure their investments are future-proofed. The data also better positions Asda to launch initiatives that focus on centralized management processes, optimizing store labor and detect possible training gaps.

In addition, SMaaS helps lower shrink with better equipment uptime. By minimizing downtime, loss prevention professionals can spend less time managing systems and devices, and dedicate more time and resources to improving store performance and customer service.

“Building upon our EAS foundation, we now have new insights and centralized management which provides efficiencies with our EAS equipment, allowing us to refocus our efforts and more proactively manage our estate in real-time across 642 stores,” said Andrew Rees, senior manager, Asset Protection, Asda. “The true benefit will be realized when we can act predictively to support our stores with this new level of visibility SMaaS delivers.”

The solution is part Asda’s five-year strategy with Tyco, which includes refreshing its EAS solutions and tagging eco-system, as well as driving meaningful alarm action at the store level.

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Gap streamlines payments across Europe

BY Deena M. Amato-McCoy

Gap Inc. is moving to unify the payments experience across its European stores and online.

As the line between in-store transactions and e-commerce continues to blur, customers expect a personal, consistent and completely seamless shopping experiences across all channels. To meet their shoppers’ expectations, Gap is rolling out Adyen’s payment technology in more than 150 stores across the U.K., France, Italy and Ireland, a move that provide a consistent experience across different markets. Both Gap and Banana Republic will also use the payments platform online, further extending the unified payment experience.

The platform will help eliminate the complexity of working with different local networks and legacy payment systems. It also helps to create a single view of payments and customer data, which will help Gap deliver a more personalized experience to its customers.

“A fast and frictionless experience is the cornerstone of retail transformation,” said Josh Ramzy, payments product manager at Gap Inc. “Partnering with Adyen in Europe will enable us to enhance our customer experience with convenient, fast and innovative payment methods.”

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Meijer wins double honor from EPA

BY Marianne Wilson

Meijer is being recognized for its ability to move more goods using less fuel.

The company is the first retailer to receive the U.S. EPA’s 2018 Smart Way Excellence Award in two categories simultaneously – as a shipper and a carrier. Meijer has been recognized as a SmartWay award recipient in the past – as a shipping partner in 2017 and as a carrier partner in 2007.

The SmartWay award recognizes the top retail and manufacturing carriers and shippers that demonstrate how their logistical operations make a measurable difference in reducing carbon emissions, while also effectively managing fuel costs as they move goods around the country.

“Our team members are driven to constantly monitor and improve the efficiency of our fleet with the mission to minimize our carbon footprint in the communities where we do business,” said Tom McCall, VP of logistics for Meijer, which operates more than 240 supercenters and grocery store throughout Michigan, Ohio, Indiana, Illinois, Kentucky and Wisconsin.

Meijer operates a fleet of 250 semi-trucks that cover more than 25 million miles each year. The company has also built a best-in-class clean diesel fleet and invested in energy efficiency within its retail operations, including its commitment to retrofit each of its more than 240 retail locations with LED lighting by 2021. Meijer reported the change will reduce its lighting electrical use by as much as 50% annually.

Meijer is constantly monitoring the emissions from its refrigerated trailers. All refrigerated units are programmed with “cycle sentry.” Cycle-Sentry automatically regulates the engine as refrigeration is needed. This technology enables Meijer to realize a fuel savings of nearly 80%, increase the life of its engines, and reduce maintenance costs.

Meijer also uses three, Tier 4 CARB hybrid/electric shore powered refrigerated units at its distribution facilities, and its stock dock doors run on electricity only. This reduces operating and maintenance expenses, eliminates local diesel emissions, and meets local noise ordinances. These hybrid units are now the standard specification for new unit purchases.

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