OPERATIONS

Asda gets more ‘intelligent’ about shrink

BY Deena M. Amato-McCoy

Asda Group Ltd. is using cloud-based analytics to get a better handle on shrink occurring across its U.K.-based stores.

Armed with the Sensormatic Shrink Management as a Service (SMaaS) solution from Tyco Retail Solutions, the grocery operator now has clear visibility into Electronic Article Surveillance (EAS) and loss prevention systems for all 642 Asda stores in the U.K. The cloud-based system provides a real-time view of its entire shrink management portfolio, increasing the reliability and performance of EAS systems.

Supported by Google Cloud, SMaaS’ device management and predictive analytics manage shrink while addressing underlying root causes. This provides a clear picture of operations across individual stores, districts, regions and even enterprise-wide to isolate data and compare performance metrics. Real-time, exception-based, automatic notifications help users identify serious issues that need immediate attention. Meanwhile, user-friendly dashboards enable retailers to identify problems earlier and make better business decisions.

Using this data, Asda can take preventative measures that can streamline operations and ensure their investments are future-proofed. The data also better positions Asda to launch initiatives that focus on centralized management processes, optimizing store labor and detect possible training gaps.

In addition, SMaaS helps lower shrink with better equipment uptime. By minimizing downtime, loss prevention professionals can spend less time managing systems and devices, and dedicate more time and resources to improving store performance and customer service.

“Building upon our EAS foundation, we now have new insights and centralized management which provides efficiencies with our EAS equipment, allowing us to refocus our efforts and more proactively manage our estate in real-time across 642 stores,” said Andrew Rees, senior manager, Asset Protection, Asda. “The true benefit will be realized when we can act predictively to support our stores with this new level of visibility SMaaS delivers.”

The solution is part Asda’s five-year strategy with Tyco, which includes refreshing its EAS solutions and tagging eco-system, as well as driving meaningful alarm action at the store level.

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