C-store chain makes scheduling more convenient

BY Dan Berthiaume

Scheduling is just a tap away at Royal Farms.

The Baltimore-based convenience store retailer, which operates over 200 stores and has more than 5,000 employees across Maryland, Delaware, Virginia, New Jersey, and Pennsylvania, has selected Reflexis Workforce Scheduler to optimize labor scheduling. The mobile-first solution design gives managers and store associates on-the-go access to the scheduling process and advanced capabilities including self-service.

By rolling out Reflexis Workforce Scheduler, Royal Farms seeks to improve the customer experience while giving associates greater flexibility and input on work schedules.

“Streamlining labor operations is essential to ensuring that schedules are accurate and optimized in a manner that lets our associates deliver a great experience to customers each and every visit,” said Jeff Mengel, director of operations, Royal Farms. “We chose Reflexis to replace our previous workforce scheduling system for their world-class solution and their track record of helping retailers innovate and improve the customer experience and associate engagement.”

Discount retailer Big Lots also recently deployed workforce management technology from Reflexis to increase visibility into store-level execution, reduce labor complexities, and automate time-consuming manual tasks. Along with increasing productivity and customer service in stores, Big Lots is seeking to reduce associate turnover with improved scheduling.


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