OPERATIONS

Fridays on hunt for new CEO

BY Marianne Wilson

Carrollton, Texas — TGI Fridays is looking for a new chief executive.

The company announced that Nick Shepherd recently informed the Fridays’ board of his decision to step down as president and CEO, citing that he believes the time is right to pass the torch to a new leader to steer the 50-year-old brand through its next chapter of growth.

Shepherd will continue to actively lead the business through mid-October, and will be working closely with Fridays chairman of the board, John Antioco.

Fridays has launched a search for the successor, which will be led by Sentinel Capital Partners, Fridays majority shareholder. Because it is unlikely a new CEO will be in place prior to Shepherd leaving the business, Antioco will serve as interim CEO at that time.

"During my six years leading this amazing business, we have deepened the culture, upgraded the talent, measurably improved our guest quality, established solid operating numbers and expanded our international footprint," said Shepherd.

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Executive stepping down at Kroger

BY Marianne Wilson

Cincinnati — The Kroger Co.’s first female corporate officer is retiring.

The Kroger Co. announced that group VP for corporate affairs Lynn Marmer plans to retire in early 2016, after 18 years with the company.

"Lynn has been a trusted counselor and advisor to three CEOs during a period of significant change in food retail," said Rodney McMullen, Kroger's chairman and CEO. We wish her and her family all the best in retirement."

Marmer joined Kroger in 1997 as a senior attorney in the legal department. When appointed to her current position in 1998, she became Kroger's first female corporate officer.

Marmer focuses on reputation management and leveraging and protecting Kroger's brand. She leads external communications and brand public relations; media; government and regulatory affairs; corporate social responsibility and environmental sustainability; community relations and customer service centers; crisis management; cause-marketing and corporate philanthropy. She also serves as president of The Kroger Foundation.

She is responsible for growing Kroger's supplier diversity program to $1 billion annually, creating a national program of fresh food rescue that donates 200 million meals annually to food banks across the U.S., and creating four award-winning cause marketing campaigns that contribute millions of dollars to Kroger's signature community programs.

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Dairy Queen gives customer data security fit for a king

BY Dan Berthiaume

Minneapolis – Dairy Queen restaurants thrive on providing customers treats, not exposing them to tricks from hackers and fraudsters.

To ensure the good times keep rolling, American Dairy Queen Corp. (ADQ) in the U.S. is deploying the cloud-based Netsurion managed firewall platform to strengthen network security and Payment Card Industry (PCI) compliance to protect customer data.

ADQ singled out several factors in its selection of Netsurion, including its ability to help prevent firewalls from being circumvented by monitoring the volume of credit card traffic through the firewall. In addition, ADQ chose Netsurion for its ability to detect and lock out unauthorized devices and its handling of outbound data, ensuring that when customers' credit card information leaves the network, it is transmitted only to authorized locations.

“Customers frequent DQ restaurants for our mouth-watering food and world-famous soft-serve treats, not to concern themselves with who may be privy to sensitive data resulting from gaps in security technology,” said Chuck Eicher, ADQ director of restaurant technology. “Netsurion's focus on the security of each individual customer drove our choice to select them as a solution. The Netsurion managed firewall solution provides DQ locations with strong security postures and peace of mind that patron credit card data is protected."

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