Payless in retail realignment

Payless ShoeSource is realigning its North American retail organizational structure, with an end goal of better serving the customer.

The footwear retailer announced that is increasing the number of North America associates who work closer to the store level while reducing layers between its corporate headquarters and retail stores. It did not specify if the realignment will result in the elimination of jobs.

“The primary objective of this realignment is to drive results through coaching, mentoring, and developing a strong team of group leaders who will in turn lead the majority of Payless' store team,” the company stated. “Additionally, the realignment will continue Payless' ongoing efforts to modernize its approach to serving its customers in a continuously changing retail environment.”

Payless emerged from Chapter 11 bankruptcy protection in August 2017. The chain’s CEO, Paul Jones, resigned following the completion of the company’s restructuring. Payless named chairman Martin R. Wade, III, as interim CEO.

"In the fall and early winter, we began a process of putting the emphasis of our business back where it should be – on our customers, our lifeline,” stated Wade. “This week we took another step forward in that effort, by increasing the number of associates and group leaders who are closest to our customers. We look forward to continuing the initiatives we began in the fall and will continue to press forward in the coming months to ensure Payless retains its position as a strong iconic brand that earns our customers' loyalty by providing great, quality styles for the whole family at an exceptional value."

Payless operates an online store and has approximately 3,600 brick-and-mortar stores in more than 40 countries.