OPERATIONS

Reflexis opens new technical support facility

BY Dan Berthiaume

Reflexis Systems is opening a new network operations center in Pune, India, in April.

The new center will help provide 24/7 technical support for the store operations/workforce management technology provider’s cloud-based retail solutions and scale capabilities in line with company growth. The center will be fully staffed and architecturally upgraded with all monitoring configurations by the launch date.

The new facility opens follows Reflexis’ opening of a cloud development center in Columbus, Ohio in June 2018. The new team based in Pune, along with an existing support team in Kennesaw, Georgia, will act as first responders to outages, scheduled maintenance or other issues for customers globally.

“We’re thrilled to be launching our new network operations center in Pune less than a year after opening our Reflexis cloud center of excellence,” said Aditya Singhal, global VP, infrastructure & cloud services for Reflexis. “The center strengthens our ability to monitor all our SaaS environments world-wide, while scaling our world class customer support for our dynamic retail solutions.”

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