Tuesday Morning isn't taking any chances when it comes to the performance of its security solutions.
The retailer used to operate its own central station to monitor its alarm systems. Through its partnership with ADT however, Tuesday Morning relies on the provider to convert all systems and monitor both intrusion detection and fire alarm panels, where applicable.
Taking the partnership one step further, Tuesday Morning has entered into a new extended service plan with the provider. Now ADT manages all of the retailer’s security solutions, as well as installs and services the company’s IP-based video systems, according to the retailer.
Tuesday Morning has also adopted ADT’s eSuite Account Management tool which helps the company streamline the administration of their security solutions from a single secure portal or any connected mobile device. The retailer can view data, modify schedules, view tests, incidents, alarms and service calls — while providing audit trails and reporting for compliance, according to Tuesday Morning.
The retailer is also part of ADT’s 1Touch program, administered out of its National Account Operations Center. This entitles Tuesday Morning to a dedicated project manager and a support team.
“Their professional monitoring stations provide us with greater peace of mind that our stores, our associates, and our guests are well protected,” said Sanford Siegel, Tuesday Morning’s senior manager of loss prevention and safety.