STORE SPACES

Fast-casual sandwich chain growing fast

BY Marianne Wilson

Jersey Mike’s Subs is on the move.

On the heels of opening more than 170 stores in 2017, the New Jersey-based submarine sandwich chain plans to open 200 new locations, including franchise and corporate, in 2018. The company aims to have more than 2,000 stores open nationwide by 2020.

In addition to continued expansion through franchising, Jersey Mike’s is also placing a focus on its nontraditional development. It is aggressively seeking to expand its presence in in major airports, universities and sporting venues throughout the country.

“Coupled with our strong franchise development pipeline, the exceptional success we experienced in 2017 has positioned Jersey Mike’s for continued growth in 2018, and we look forward to accelerating this momentum and continuing to take the brand to new heights,” said Hoyt Jones, president, Jersey Mike’s, which reported a 6% increase in same-store sales system wide in 2017.

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STORE SPACES

Survey: Nice restrooms have big impact on business

BY Marianne Wilson

Americans are more likely to open their wallets at businesses with clean restrooms.

That’s according to the annual Healthy Hand Washing Survey in which almost half of Americans say they will “definitely” or “probably” spend more money at a business that has clean, well-maintained restrooms. In addition, nearly 60% of Americans make a conscious decision to visit a specific business because they know it has nice restrooms, the survey found.

The survey shows that when businesses let restroom maintenance slip through the cracks, they are at a high risk of jeopardizing customer satisfaction and sales.

“More than half of Americans say they are unlikely to return to a business after experiencing a poorly maintained restroom,” said Jon Dommisse, director of strategy and corporate development for Bradley Corp., which sponsored the survey.

In the survey, 70% of respondents report having an unpleasant restroom experience – a number that has steadily increased from 59% over the past three years. Forty-two percent said they had a bad experience within just the past two months.

When asked about the biggest pain points in restrooms, an overwhelming majority identified the following circumstances as “extremely” or “very” aggravating:

• Toilet clogged or not flushed (83%)
• Toilet paper dispenser empty or jammed (78%)
• Partition doors don’t latch (74%)
• Unpleasant smells (73%)
• Overall appearance is old, dirty or unkempt (72%)

The top restroom frustrations include having to walk across a wet floor (women in particular), reaching over someone to access soap and waiting in line for a hand dryer.

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Hershey's Chocolate World — Shop Talk
STORE SPACES

Shop Talk: Hershey’s Chocolate World, Dunkin’ Donuts and Woolrich

BY CSA Staff

Trending Stores

The Hershey Company has gone big in Manhattan’s Times Square. The 7,800-sq.-ft. Hershey’s Chocolate World replaces the company’s original, much smaller Times Square store. The new space immerses visitors in the sights and scents of the brand and features an in-store bakery and a slot machine-styled display that allows customers to mix and match Hershey’s candies. Other attractions include a s’mores experience — with the made-to-order treats served from an authentic camper — and a personalization station where customers can have their photo printed on a chocolate bar wrapper. Hershey-specific icons such as Kisses and Reese’s logo floor tiles and automated dioramas enhance the experience. FRCH served as the design firm and architect of record; Schimenti Construction was the general contractor.

Dunkin’ Donuts’ next-generation store concept has a shorter name — “Dunkin” — and a more inviting interior, with lighter-colored materials, an open layout and more natural light. The 2,200-sq.-ft. location in Quincy, Mass., also features a drive-thru lane exclusively for mobile orders and in-store digital kiosks for ordering. The Quincy site is the first of 30 or more new and remodeled Dunkin’ restaurants that will test variations of the new design this year.

Woolrich International opened its first store in Canada, at Toronto’s Yorkdale Shopping Centre, as part of a robust expansion strategy. The 2,800-sq.-ft. Woolrich store combines the company’s 187-year-old heritage with a modern, sophisticated aesthetic. The facade features the brand’s signature red-and-black Woolrich Buffalo Check plaid. The company plans to open more than 60 Woolrich stores worldwide by 2020, including two more in Canada.

Company Updates

FRCH Design Worldwide merged with architectural firm Nelson to become FRCH a Nelson Company.

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