TECHNOLOGY

Amazon drone delivery in U.S debut

BY CSA STAFF

Amazon’s Prime Air drone delivery service made its first delivery in the United States last week at the company’s invite-only conference, MARS, The Verge reported recently. The autonomous drone delivered sunscreen, landing on a target in the middle of the field, which The Verge captured in the video embedded above.

Though this was Amazon Prime Air’s first U.S. delivery, the company made its first U.K. delivery by drone in December near Cambridge, England.

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TECHNOLOGY

Survey reveals retailers with best customer experience

BY Marianne Wilson

Three very different retailers earned the top score in a survey of customer experience.

Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.

Ace, BJ's, and QVC all tied for the top spot out of the 48 retailers included in this year's ratings, each earning a score of 81% and coming in 8th place overall out of 331 companies across 20 industries. Five other retailers received scores that put them in the top 10% of companies for the entire Ratings: Sam's Club, O'Reilly Auto Parts, True Value, Amazon.com, and Dollar Tree.

Overall, the retail industry averaged a 74% rating in the report, and came in 3rd place out of 20 industries. The average rating of the industry improved by five percentage-points between 2016 and 2017, going from 68.6% to 73.9%.

The ratings for all retailers increased between 2016 and 2017, expect for J.C. Penney, whose score decreased by one point and Dollar General, whose score stayed the same. Macy's and Old Navy improved the most, each gaining 12 points.

To generate these ratings, consumers were asked to evaluate their recent experiences with a company across three dimensions: success (can you do what you want to do?), effort (how easy is it to work with the company?), and emotion (how do you feel about the interactions?). Temkin Group then averaged these three scores to produce each company's rating.

In the ratings, a score of 70% or above is considered "good," and a score of 80% or above is considered "excellent," while a score below 60% is considered "poor."

The ratings of all retailers in the 2017 Temkin Experience Ratings are as follows:

• Ace Hardware: 81%

• BJ's Wholesale Club: 81%

• QVC: 81%

• Sam's Club: 80%

• O'Reilly Auto Parts: 79%

• True Value: 79%

• Amazon.com: 78%

• Dollar Tree: 78%

• Barnes & Noble: 77%

• Advance Auto Parts: 76%

• AutoZone: 76%

• Home Depot: 76%

• Lowe's: 76%

• Michael's: 76%

• Ross: 76%

• Bed Bath & Beyond: 75%

• PetSmart: 75%

• Walgreens: 75%

• Dollar General: 74%

• Etsy: 74%

• Family Dollar: 74%

• GameStop: 74%

• Macy's: 74%

• 7-Eleven: 73%

• Apple Retail Store: 73%

• Costco: 73%

• Kohl's: 73%

• Marshalls: 73%

• Nordstrom: 73%

• Rite Aid: 73%

• Staples: 73%

• CVS: 72%

• eBay: 72%

• Old Navy: 72%

• T.J. Maxx: 72%

• Target: 72%

• Dick's Sporting Goods: 71%

• Toys 'R' Us: 71%

• Wal-Mart: 71%

• Best Buy: 70%

• JCPenney: 70%

• Office Depot: 69%

• Office Max: 69%

• Sears: 67%

• Gap: 66%

• Kmart: 66%

• Foot Locker: 64%

• RadioShack: 64%

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M.Weaver says:
Oct-10-2017 05:39 am

Nice Article, Some Ideas for retail storts Technology is Helping Retail Stores to Survive, Internet of Things has reshaped retail industry to become more automated than ever. Smart shelves installed in retail physical outlets inform the shop owner of low stock products. This way, the shop manager can refill the products on shelves to maintain continuous supply of products to customers.

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TECHNOLOGY

Report: Nordstrom creates tux rental showrooms

BY CSA STAFF

The department store chain is putting a new spin on formalwear rentals.

Through its partnership with tuxedo rental startup The Black Tux, Nordstrom hopes to attract male millennials to its new formalwear showrooms in six stores, according to ReCode.

The showrooms will be available in six Nordstrom locations — all in areas where the tux startup doesn't yet have a presence. Here, shoppers can get measured, try on a selection of tuxedos, and then place rental orders for delivery to their homes. All showrooms will carry limited inventory, the report said.

If the initial rollout goes well, the partnership could expand more widely, ReCode added.

Click here to read more.

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