Amazon ‘fulfillment ambassadors’ defend employer, warehouse conditions

BY Deena M. Amato-McCoy

Amazon has found a way to improve the perception of working conditions across its fulfillment centers.

Members of the online giant’s “FC Ambassador Program” (FC is short for “Fulfillment Center”) posted a series of tweets on Aug. 23, and each highlighted their positions at Amazon (all in the warehouse) and conditions in fulfillment centers.

FC ambassadors are employees who have experience working in Amazon fulfilment centers and voluntarily choose to personally promote the company. They are also full time employees, and receive their same compensation and benefits.

The tweets highlight warehouse working conditions and compensation, two issues that Amazon has recently come under fire for, according to Quartz.

An Amazon spokesperson told Quartz the “FC Ambassador Program” is legitimate, and also denied reports that the tweets are from bots.

“FC ambassadors are employees who have experience working in our fulfilment centers. The most important thing is that they’ve been here long enough to honestly share the facts based on personal experience,” according to the spokesperson.

FC Ambassadors, along with fulfillment center tours, are also vital to the company’s efforts to educate people “about the actual environment inside our fulfillment centers,” the spokesperson added. “Those tours enable thousands of customers every year to come and see for themselves what it’s like to work inside one of our fulfilment centers.”


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