TECHNOLOGY

Carvana loves Los Angeles

BY Dan Berthiaume

The omnichannel platform for buying and selling used cars is opening a second automated “storefront” in Los Angeles.

Carvana has introduced its second “car vending machine” in the Los Angeles metro area. Located in Ontario, Calif., the structure stands eight stories tall and holds 27 vehicles. The vending machine is designed to offer a fast and convenient pickup option for customers who purchase a vehicle on the Carvana platform.

In as little as 10 minutes, customers can shop more than 15,000 vehicles on the site, finance, purchase, trade in, and schedule as-soon-as-next-day pickup at the car vending site or home delivery of that vehicle. (Area residents can also sell their current vehicle to Carvana regardless of whether they are purchasing a replacement.)

Customers who decide to pick up their car at the vending kiosk are greeted by a customer “advocate” and receive a commemorative, oversized Carvana coin to activate the vending process. They then watch as their vehicle descends the all-glass tower. The process takes only minutes, according to the company. All vehicles come with a seven-day return policy.

The latest Los Angeles location is Carvana’s 21st car vending machine in the U.S. Carvana opened its first vending machine in the city in August 2019, with counterparts in North Carolina, Tennessee, Texas, Florida, Maryland, Arizona, Ohio, Pennsylvania, Indiana, Illinois, and Missouri. Carvana also offers as-soon-as-next-day vehicle delivery in more than 130 cities across the country.

“Our presence in California has grown tremendously this year, launching seven markets in the state, and now bringing our second car vending machine to the Los Angeles area in less than a month,” said Ernie Garcia, founder and CEO of Carvana. “Our growing footprint throughout southern California showcases our desire to meet the diverse needs of our customers and we look forward to bringing the new way to buy a car to even more Californians.”

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