TECHNOLOGY

David’s Tea reaches for the cloud

BY Deena M. Amato-McCoy

David’s Tea is moving one step closer to offering a unified commerce shopping experience.

The specialty retailer is implementing Salesforce Commerce Cloud to manage its evolving omnichannel operation. The platform will manage digital processes, and enable the company to engage with customers both online and in-store. Digital commerce consulting and service company Mobizcorp designed and implemented the platform.

Limited by a legacy system, David’s Tea needed a platform that would support rapid growth, and provide a foundation for its evolving omnichannel experience. A cloud-based platform will also enable the retailer to build personalized retail experiences for shoppers across web, mobile, social media and in-store.

A cloud-based platform’s stability will also offer reliability during peak sales periods, enable the company to engage with existing and new customers, and drive traffic and website conversion. In addition, the architecture will connect omnichannel gift cards and personalized digital promotions to over 200 stores across Canada and the United States, and extend the brand globally.

David’s Tea operates 240 stores throughout Canada and the United States.

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TECHNOLOGY

Walmart has new credit card partner

BY Deena M. Amato-McCoy

A new company will be managing Walmart’s store credit cards.

The discount giant has entered into a long-term agreement with Capital One. Starting August 1, 2019, the company will be the exclusive issuer of Walmart’s private label and co-branded credit card program in the United States.

The new partners plan to combine Walmart’s size, scale and leadership in omnichannel retailing with Capital One’s technology background in the retail financial services market. By merging their strengths, the duo plans to offer digitally enabled credit card products, according to the retailer.

The move ends a nearly 20-year partnership with Walmart’s existing issuer, Synchrony Financial. Synchrony is currently evaluating whether to sell the $10 billion in balances or retain the portfolio and convert qualifying customers to general purpose credit cards, according to Bloomberg.

The switch also marks the biggest shake-up in retail credit-card partnerships since Costco Wholesale Corp. dumped American Express Co. and moved to Citigroup Inc. in 2016, according to MarketWatch.

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TECHNOLOGY

Amazon Q2 earnings crush Street, but revenue off slightly

BY Deena M. Amato-McCoy

Amazon reported a huge jump in second-quarter earnings amid a 49% increase in sales of its extremely lucrative cloud-computing business and a big increase in North American retail operating profit. But its revenue fell short of what analysts had expected.

For the quarter ended June 30, Amazon’s net income increased to $2.5 billion, or $5.07 per share, compared with net income of $197 million, or 40 cents per share, in second quarter 2017. Analysts had expected estimates of $2.50 per share.

Net sales jumped 39% to $52.9 billion compared with $38.0 billion in the same quarter last year. This just missed analyst expectations of $53.27 billion for the quarter.

In North American, Amazon’s retail sales rose 44% to $32.17 billion, boosted in part by the addition of Whole Foods Market. Its North American retail business’ operating profit skyrocketed to $1.84 billion from $436 million last year.

Revenue for Amazon’s cloud business (Amazon Web Services) grew to $6.1 billion, compared to $4.0 billion for the same period last year. Although AWS accounted for just 11% of Amazon’s total sales, its operating income ($1.6 billion) accounted for 55% of the total, according to CNBC.

A number of strategic initiatives kept the online giant busy during the second quarter. The company hosted its fourth annual Prime Day shopping event. Amazon is calling the sale — which ran from 3 p.m. EST on July 16 through the wee hours of July 18 — its “biggest shopping event in Amazon history.” The sale brought in an estimated $4.2 billion, according to estimates from Wedbush Securities Inc. (Revenues from Prime Day will be included in Amazon’s third quarter.)

During the quarter, the company also continued to ramp up its same-day grocery delivery from Whole Foods Market. The service is now available in more than 20 cities in the U.S.

Amazon also launched its “try-before-you-buy” Prime Wardrobe to members across the United States. The service enables Prime members to try clothing, shoes, and accessories before they buy. Customers can choose from eligible styles, and keep the items for up to seven days. Shoppers return unwanted pieces and only pay for the items they keep.

Other big announcements during the quarter included the acquisition of online pharmacy PillPack, and a new delivery program that enables Prime members to receive deliveries in the trunk of their car.

Revenue guidance for the third-quarter fell short of Street estimates. Amazon said it expects revenue in the range of $54 billion to $57.5 billion, slightly below estimates of $55.6 billion to $62.2 billion.

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