First Look: Check out Walmart’s new BOPIS machine

BY Marianne Wilson

Walmart is testing new technology that could revolutionize the way customers pick up purchases they ordered online.

The discounter has installed a giant machine in a store in Bentonville, Ark., close to its headquarters, that automatically distributes online orders to users of Walmart's buy-online-pickup-in-store service, reported Business Insider. The machine is located directly inside the store's entrance.

According to the report, when customers place an online order for in-store pickup at the location, they get an order number. When the person arrives at the tower, he or she enters the order number into the machine, which then spits out the customer's package.

"We know speed and convenience are important to our customers, and we're always looking for new ways to bring it to them," Walmart spokesman Kory Lundberg told Business Insider. "We are excited to be one of the first companies to test this new technology and are looking forward to hearing feedback from our customers and associates."

Field Agent, a consulting firm that conducts on-location auditing and research, sent several of its “agents" to try out the machine.

To see a video, click here.


Leave a Reply

R.Brittain says:
Oct-31-2016 03:52 pm

According to the video site the machine is in Walmart Store #1, which is actually in neighboring Rogers, AR instead of Bentonville. Rogers is bigger than Bentonville; though Bentonville is better known as Walmart's HQ and the home of Sam Walton's original dime store (now the Walmart Museum), the very first Walmart (1962) was in Rogers, and the current Store #1 is its successor.



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