Report: Amazon pilots new physical location for online returns

BY Dan Berthiaume

Amazon is reportedly accepting returns of online purchases at select Amazon Go stores.

According to Business Insider, Amazon has confirmed that customers can select an purchase they want to return in the Amazon mobile app and then choose from a list of available cashierless Amazon Go stores in San Francisco and New York City. The customer is sent a QR code via the app or email, which they present to an employee at the store to scan and verify before processing the return.

The service is free and does not require the customer to provide any packaging or boxes, similar to the online return service Amazon offers at Kohl’s stores nationwide.

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