Sam’s Club testing new delivery programs

BY Deena M. Amato-McCoy

A warehouse club chain is making it easier for business customers to receive their online orders.

Sam’s Club is testing a business delivery program in Dallas. Besides enabling business owners to place orders online, new services offer members a choice in how they receive merchandise.

One option is next-day delivery, a service that drops merchandise right on the member’s doorstep. Members pay a flat rate, and no order minimum is required. A reorder tool assists repeat customers in choosing their preferred date and time of delivery. First-time shoppers are eligible for a $25 e-gift card with their first delivery.

For those members who prefer to forego delivery, Sam’s Club also offers Club Pickup to its Plus, Business and Savings members. This option enables members to retrieve online orders the next day at their preferred club location.

To make this process even easier, the warehouse club retailer is extending its drive-thru service. As members arrive at their preferred club, they check in, and pull into the drive-thru area where a Sam’s Club associate will bring their order right to their vehicle.

These options also augment Sam’s Club Scan & Go program, a mobile app that allows in-store shoppers to scan UPC codes on items as they load them into their cart. When members are ready to check out, they pay directly on their phone from anywhere in the club, bypassing the checkout line.

“These services allow Sam’s Club to deliver on convenience and save time for our busy members,” said Laura Ladd Poff, spokeswoman for Sam’s Club. “By offering Business Delivery, and expanded options like Club Pickup and Scan & Go, members are able to shop the way they want and save time and money.”


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