TECHNOLOGY

Whole Foods Market CEO: ‘I’m not afraid to get fired’

BY CSA Staff

The CEO of Whole Foods Market isn’t afraid to challenge the grocer’s powerful parent company.

Ten months after into Whole Foods’ $13.7 billion acquisition by Amazon, John Mackey describes the company’s sales increases as being “far greater than I anticipated, and it’s continuing,” he said during a town-hall-style companywide meeting, according to Business Insider, which obtained an audio of the meeting.

Whole Foods’ relationship with Amazon has also come with many challenges, an issue that has sparked disagreements with Mackey, the report said.

While he didn’t go into detail about the nature of the companies’ disagreements, “I ultimately am not afraid to get fired, so … that gives me a position of strength to speak truth to power when it’s necessary to do so, and I’ve done it many, many times. And that’s been a good thing because Amazon has listened, and they have been very respectful, and they have backed off,” Mackey said, according to the report.

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TECHNOLOGY

New planning solution bolsters customer-centric assortment plans

BY Deena M. Amato-McCoy

A new solution is helping retailers drive engagement through customer-centric assortments.

The EmnosAssorter from Emnos is a SaaS-based solution that analyzes customers’ needs and business objectives, and then delivers the optimal assortment plan and product mix depending on store formats.

“As brick-and-mortar retailers continue to focus on finding store efficiencies and keeping relevant products on shelves, it becomes imperative to have a solution that takes the guesswork out of decision-making,” said Florian Baur, CEO Emnos. “Now more than ever, it is critical to leverage technology and proven analytics to identify customer needs and plan effectively.”

EmnosAssorter automates the customer decision process through proprietary algorithms that simulates the financial impact of the recommended plan, a process that takes the guesswork out of decision-making. The solution offers simulations in real-time, and a collaborative user interface fosters joint business planning between retailers and their consumer product goods (CPG) partners.

“As we developed EmnosAssorter, we kept shoppers at the center of our thinking to ensure that the solution increases shopper engagement by optimizing the assortment and also improves retailer productivity through a leaner, efficient customer-centric assortment planning process.” said Jesus Garcia, COO.

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TECHNOLOGY

Plus-size fashion start-up uses clientelling to close in-store sales

BY Deena M. Amato-McCoy

Eloquii’s new clientelling solution is bridging the gap between its online and offline experiences.

The plus-size fashion brand is adopting Snap+Style Business’ Curated Campaigns solution, SaaS-based software that delivers deep insights needed to personally engagement across platforms, devices and channels. Armed with the solution, Eloquii’s associates are positioned to personalize in-store experiences and drive sales.

The solution consolidates store associates’ customer contact information in one location, enables them to visually curate product based on their customers’ preferences, and present options in a personalized email. The customer is able to respond directly to the email, click on the product to purchase online, or visit their local store to complete the purchase, according to the company.

The solution is designed to drive online and in-store sales of featured products, a benefit for Eloquii as it continues to transition from an online brand to an omnichannel retailer. Following a successful pop-up run at The Fashion Centre at Pentagon City, in Arlington, Virginia, the company opened its first permanent space at the same center last summer. Eloquii expects to open upwards of 40 stores during the next three to four years.

 

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