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04/16/2020

Tim Hortons gives customers home ice advantage for mobile orders

Dan Berthiaume
Senior Editor, Technology
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Tim Hortons delivery

A Toronto-based coffee chain is introducing on-demand delivery at its U.S. stores.

Tim Hortons (named for its late co-founder and legendary NHL player Tim Horton) is partnering with third-party delivery platform Uber Eats to offer home delivery of mobile orders. Customers can select their closest Tim Hortons restaurant and purchase food and beverage items via the Uber Eats app. 

After customers place an order, Uber Eats will calculate the delivery time and send updates to the customer. Prices may be higher than in-store and Uber Eats terms and fees apply. Tim Hortons does not accept printed coupons for mobile delivery orders and not all digital offers are available.

As ongoing COVID-19 pandemic limits customers’ movement and restricts the ability of stores to have in-store customers in many states and localities, several other major coffee chains are expanding their digital delivery programs. Krispy Kreme recently introduced a proprietary national delivery service, while Starbucks has expanded an existing partnership with Uber Eats and Dunkin is extending the delivery it offers with Grubhub.

Tim Hortons has more than 4,800 systemwide restaurants located in Canada, the U.S. and around the world. Uber Eats partners with over 400,000 restaurants in more than 6,000 cities across 45 countries and six continents.