Retailers Should Think Like Suppliers to Cut Costs
Zero is a powerful word in the food industry — its marketers loves to boast about “zero calories” and “zero hassle.” And then there is zero-based budgeting.
This radical cost-cutting method, which involves a clean-slate approach to corporate spending, has been embraced with gusto by Kraft Heinz and rival consumer goods multinationals, such as Unilever and Diageo.
Curiously, their enthusiasm has not been mirrored in a neighboring industry: retail. With notable exceptions, such as Walmart and Tesco, retailers have not turned to zero-based budgeting en masse to ease the pressure on their business models, even though they have seen plenty of their food and drink suppliers adopt it.
Now, however, more retailers are poised to follow suit after concluding that zero-based budgeting (ZBB) can provide them with some financial breathing space while also giving their managers new tools that can help them make better decisions.
The tectonic shifts in the industry mean that retail chains face huge funding burdens wherever they look: from investments to allow customers to move seamlessly between digital and physical channels, to the bankrolling of free delivery and lower prices. All this is happening while they grapple with rising costs in everything from labor to logistics.
What’s drawing them to ZBB now? The way it liberates resources to tackle the often-existential pressures in retail is a big attraction. Executives see ZBB as a practical alternative to clumsy, across-the-board reductions in such areas as store staffing, which can create a “doom loop” of alienated shoppers and reduced traffic.
The zero-based budgeting approach effectively requires managers to start each year’s budget from a blank spreadsheet, rather than using the previous year’s spending as a base. The idea is that ongoing spending is attached only to activities and projects that genuinely move the business forward, not because they were in last year’s budget.
Elements of zero-based cost management have received some bad press over the years, and executives can be wary of ZBB’s reputation as a destroyer of growth and company culture. It is certainly not the right answer for every company, but a growing number of retailers are taking a more flexible approach to ZBB and finding they can increase EBIT margins, revenue and employee engagement.
One US-based retailer, for instance, was able to get a clearer overview of each store’s spending after it introduced zero-based budgeting. Its aim was to release funds to pay for lower prices and to help it straddle online and brick-and-mortar shopping more effectively.
Using ZBB “dashboards,” the company’s executives compared spending across stores with similar characteristics, realizing, for example, that some had supplies budgets nearly double those of their most frugal peers. In past cost crackdowns, the company would have cut the budget for all stores by 5% to 10%. This time, the extra clarity allowed it to pare the budgets of overspending outlets while preserving—and even increasing—the sums available to other stores. Overall, spending on in-store supplies fell by $50 million, and the associated data-led discipline has prevented costs from creeping back.
Retailers also increasingly appreciate how ZBB can both shape their strategic response to disruption and refine the structure they need to deliver that new strategy. This was evident at another US-based retailer, which used the zero-based approach to recalibrate the priorities of its human resources function, as opposed to using its current configuration as a starting point for cost-cutting.
The company concluded that its HR department should focus on providing senior leaders with strategic support on the most important workforce issues, while also prioritizing spending that boosted the bottom line, such as investment in analytics. Activities deemed less essential were streamlined through automation, or eliminated. HR costs fell by more than 30%.
Clear Overview: Walmart’s chief financial officer, Brett Biggs, summed up the opportunity presented by a skillful implementation of zero-based budgeting at a recent investor event. He stressed that ZBB is “not a way to get someone in trouble” at his company. Instead, it offered Walmart a clearer overview of what’s going on: identifying, for instance, that the company was paying for a vast number of hotel rooms—totaling more than 20,000 nights — in Atlanta. Having noticed this, it then asked itself: Would it make more sense to have an apartment for visiting employees?
Walmart staff are buzzing at having access to the more precise data yielded by the zero-based budgeting push, while executives feel empowered to make “different decisions,” Biggs reported.
Any business tool that gives managers more clarity, more options and more funds to invest is indeed likely to win converts. In retail, which faces such extreme challenges, ZBB now has what it takes to rise from zero to hero status.
Kurt Grichel is a Bain & Company partner in Seattle and Lewis Weinger is a partner in Dallas. Both are members of the firm’s retail practice.
Burlington Stores crushes Q3 earnings estimates
Burlington Stores blew past third quarter earnings estimates and raised its full year guidance.
The off-pricer reported net income of $77 million, or $1.12 a share, in the quarter ended Nov. 3, up from $45 million, or 65 cents a share, in the year-earlier period. Adjusted per-share earnings came to $1.21, easily besting analysts’ estimates of $1.06.
Revenue rose to $1.64 billion from $1.44 billion, also better than expected. Same-store sales rose 4.4%, topping the 3.1% analysts had expected.
Margins expanded by about 20 basis points, offsetting a negative 20 basis point impact from higher freight costs.
“We are very pleased with our third quarter results, driven by our 4.4% comparable sales increase, 13.7% overall sales growth, and an 80 basis point adjusted EBIT margin improvement,” said Tom Kingsbury, CEO, Burlington Stores, which operated 679 stores in 45 states. “These sales and margin results drove a 73% increase in adjusted EPS in the third quarter, well ahead of our guidance.”
The retailer raised its full-year adjusted EPS forecast to a range of $6.33 to $6.37, up from a prior range of $6.13 to $6.20. Analysts were looking for $6.22 a share.
Report: U.S.-China trade conflict damages outlook for global retail sales in 2019
The escalating trade conflict between the United States and China will have a dampening effect on retail sales around the globe.
Global retail volume growth will be 2.8% in 2019, down from 2.9% predicted six months ago, as a result of the US-China trade conflict, according to a report from The Economist Intelligence Unit (The EIU), which provides forecasting and advisory services. The EIU lowered its forecast for retail sales growth in the United States from 2.5% to 2.4%, while its forecast for China has fallen from 6.7% to 6.1%. Even so, China’s retail sales will account for 20% of the global total in 2019, almost level with the United States.
With the United States poised to impose more tariffs on its remaining imports from China, there is a risk that this will escalate into a full-blown global trade war, which would disrupt supply chains in the retail and consumer goods industries, the report warned. It could also undermine business and consumer confidence, dampening investment and private consumption. With the United States also due to raise interest rates further, emerging markets will be particularly vulnerable.
“Only India will really be able to take up any slack left by China’s slower than expected expansion,” said Shveta Sharma, consumer goods analyst at the EIU. “Its e-commerce sector will grow particularly fast, as will e-commerce worldwide.” Nevertheless, we still expect strong retail growth in most emerging markets, with a rebound in the transition countries and continued strong demand in Asia.
Download the full report at: eiu.com/industries-in-2019.