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A pizza giant has a new menu offering—preventing tire blowouts

BY Deena M. Amato-McCoy

Domino’s Pizza is doing its part to ensure smooth sailing for pizza deliveries and pick-ups.

The pizza giant has launched a program encouraging customers to nominate their town for pothole repairs. Domino’s is partnering with town and city municipalities in the United States to fix potholes, cracks, bumps, and other road conditions, in hopes of helping Domino’s delivery drivers and customers get their meals intact.

Here’s how the program works: Customers nominate their town by entering their ZIP code on a dedicated website. Selected towns receive a paving grant from Domino’s that will be used to repair the local roads.

“Have you ever hit a pothole and instantly cringed? We know that feeling is heightened when you’re bringing home a carryout order from your local Domino’s store,” said Russell Weiner, president of Domino’s USA.

Domino’s will provide grants to up to 20 towns. The company has already received “thousands of entries,” and will continue to take nominations for the next 12 weeks, Jenny Fouracre, a spokeswoman for the chain told CNBC.

Domino’s has already worked alongside four municipalities to help repair roads in Bartonville, Texas; Milford, Delaware; Athens, Georgia, and Burbank, California, according to the company.

 

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Walgreens reportedly to becomes a pioneer in meal kit game

BY Deena M. Amato-McCoy

Walgreens is about to make its mark in the meal kits segment.

The drugstore chain will sell boxed meal kits from Chef’d at 30 Walgreens and Duane Reade locations in the New York area, reported CNBC. This deal marks one of the first instances of a meal kit company partnering with a drugstore chain.

The program evolved through a partnership with consumer packaged meats company Smithfield Foods. Chef’d joined forces with Smithfield Foods in May, a move that enabled the company to sell its meal kits at grocery stores nationwide. Through the collaboration, the boxed meals are now available at more than a dozen retailers in 27 states, including Costco, Harris Teeter, Tops, Hy-vee, Weis, and Gelson’s Markets, according to Chef’d.

 

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The top three home improvement retailers for customer satisfaction are…

BY Marianne Wilson

A family-owned, regional home improvement chain is tops in customer satisfaction.

Menards ranks highest in customer satisfaction among home improvement retailers for the first time, according to the J.D. Power 2018 Home Improvement Retailer Satisfaction Study. The Wisconsin-based company, which operates 300 stores in the Midwest, performs particularly well in the merchandise, price, and sales/promotions area of the study. Menards had an overall score of 836 (out of 1,000).

Ace Hardware, with a score of 832, ranks second, performing highest in staff and service. Lowe’s (828) ranks third, performing highest in merchandise and store facility. The Home Depot had a score of 818, followed by True Value, at 813. Ace Hardware had been on an 11-year run as the top scoring retailer in the study. In last year’s survey, Ace was first, Menards second, and Lowe’s third.

The J.D. Power study measures customer satisfaction with home improvement retailers by examining five factors (in alphabetical order): merchandise; price; sales and promotions; staff and service; and store facility. Satisfaction is measured on a 1,000-point scale.

The report also found that consumer spending on home improvement is on the rise, and is expected to increase 5.3% in 2018, to approximately $387 billion.

Here are some additional findings of the study:

The “two-minute warning”: From the time a customer enters a home improvement store, that person expects to receive assistance from a store employee within two minutes, otherwise, satisfaction begins to decline. Overall satisfaction declines significantly when a customer waits more than two minutes to have his/her question answered, compared with waiting less than two minutes (821 vs. 882, respectively).

Satisfaction drives loyalty: Among delighted customers (overall satisfaction scores of 901 and above), 80% say they “definitely will” repurchase from the retailer, compared with the study average of 48%.

Additionally, 83% of delighted home improvement retailer customers say they “definitely will” recommend the retailer to others, compared with the study average of 49%.

Delightful experience influences recommendations: Among delighted customers, the average number of positive recommendations is 4.0, compared with the study average of 2.6.

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