Furniture retailer Lovesac deploys NetSuite for enterprise efficiency
Stamford, Conn. – High-end furniture and accessories retailer Lovesac has deployed NetSuite to run mission-critical business processes including financials/ERP, inventory and order management, CRM, and POS across its 60 stores in shopping malls across the U.S. All these processes are connected within NetSuite's single unified cloud solution.
Previously, Lovesac struggled with process inefficiency and poor visibility within its disconnected legacy environment. The company used email to manage shipments, and lacked insight into and control over orders, which prevented Lovesac from improving the customer experience.
Lovesac recognized that it needed a robust, scalable business management platform to keep pace with growing order volumes and to future-proof the company for continued growth. After examining multiple solutions, it selected NetSuite's unified cloud solution that delivers rich functionality in an integrated real-time environment. In addition, NetSuite's customization capabilities enable Lovesac to readily implement custom workflows and processes to support physical store, e-commerce and call center channels.
Since going live with NetSuite, Lovesac has improved end-to-end business processes and is scaling the business to drive continued 50% year-over-year revenue growth. Store associates are enhancing the in-store customer experience with access to real-time data in NetSuite for customer history, inventory availability, order placement and management, and customer support, while the NetSuite POS solution processes in-store transactions.
"NetSuite is helping us transform how efficiently and effectively our company is run," said Ryan Johnson, Lovesac COO. "We now have 360-degree visibility into inventory and customer transactions across all channels, which is essential in providing a holistic omnichannel commerce experience and ensuring a high degree of customer satisfaction that drives loyalty and repeat business."