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Report: Ikea adding city showroom-formats; developing online services

BY CSA STAFF

Ikea is evolving to keep pace with changing shopping habits.

The home furnishings giant will maintain — or even raise — its already high levels of investment — going forward, reported CNBC, as it adds city-center showroom formats and further develops its digital capabilities. At the same time, Ikea will invest in traditional store expansion.

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Retailers want gaps in data breach notification bill fixed

BY Deena M. Amato-McCoy

Retailers are fighting for tighter data breach notification legislation.

Retailers, along with the National Retail Federation, told the House Financial Services Committee on Wednesday, March 7, that additional attention is needed when drafting data breach notification legislation. Specifically, they want to ensure that appropriate data security standards are in place, and that no industries that handle sensitive data are exempt.

The committee is slated to meet Wednesday afternoon on legislative proposals regarding data breaches, including a draft bill released last month. According to a letter addressed to the panel, the draft currently exempts financial institutions and a poorly defined group of “service providers.”

It also sets “one-size-fits-all” data requirements rather than tailoring rules for the type of data a business holds. Finally, it would require the Federal Trade Commission to take a “punitive” approach to enforcement where fines could be imposed even before standards are set.

“The legislation being considered by the committee is an important step forward, but has significant loopholes that would allow major data breaches to be kept secret from the public,” said NRF VP and senior policy counsel Paul Martino. “We want to work with the committee to develop an airtight bill that covers all industries and ensures that all data breaches are subject to notification no matter where they occur.”

In a separate statement from the committee, NRF said the Gramm-Leach-Bliley Act of 1999 does not require financial institutions to disclose data breaches despite banks’ claims to the contrary. While the law does set data security standards for financial institutions, it does not address breaches. Further, regulatory banking guidance issued in 2005 leaves the decision of disclosing beaches up to the impacted bank.

NRF believes including banks under mandatory notification requirements is important because they account for five times as many breaches as retailers, according to the 2017, according to the “Verizon Data Breach Investigations Report.” The study includes breaches in a wide variety of industries, not just those that are legally required to report their breaches.

NRF said data security requirements should be “risk-based,” and consider the nature of businesses covered, and the sensitivity of the data they handle. Instead, the legislation draft imposes regulations designed for the nation’s largest Wall Street banks onto small Main Street businesses that handle little sensitive data.

NRF also said U.S. banks should issue chip-and-PIN credit cards — which reduces the incentive for hackers to steal card data — to help reduce data breaches. Existing chip-and-signature cards do not stop card numbers from being used either in stores or online, meaning that the incentive to steal numbers remains.

These are not new suggestions from the NRF. Rather, the organization has long called for a uniform federal data breach law to replace separate, and often-conflicting, laws in 48 states and the District of Columbia. Overall, NRF argues that the new federal law should cover banks, card processors, telecommunications companies and all other entities that handle sensitive consumer data.

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The nation’s favorite store is…

BY Marianne Wilson

Customer satisfaction with supermarkets is at an all-time high.

That’s according to the annual American Customer Satisfaction Index (ACSI) Retail Report 2017, which shows the retail sector as a whole remains steady, with an ACSI score of 78.1, down just a hair from an all-time high of 78.3 a year ago.

Supermarkets were one of the strongest retail industries in 2017, with 13 of 22 stores improving on their 2016 scores.

Publix ruled the roost, surging 2% to a top score of 86, which was the highest customer satisfaction score across all retail categories, including e-commerce. Trader Joe’s was right behind, at 85, followed by Aldi and Wegmans (both at 84).

“While Trader Joe’s was unable to sustain its record-high score from last year, customer satisfaction with the grocer is still extremely high for a brick-and-mortar retailer, on par with Amazon’s score in the internet retail category,” said David VanAmburg, managing director at ACSI.

Costco led department stores and discount stores with a score of 83, followed by Nordstrom (81), Sam’s Club (80) and BJ’s (80). J.C. Penney, Kohl’s and Meijer all scored 79. Target dropped two points to a score of 77, but still topped Sears (73) and Walmart, which had a score of 71.

In other results:

• Specialty retail stores: L Brands (Victoria’s Secret, Bath & Body Works, Pink) led the category with a score of 85, and was among the most improved across all retail industries, jumping four points over last year. The company has been reinvigorating its brick-and-mortar stores, devoting 70% of its investments into renovations and expansions, and according to customers, it’s paying off.

Cabela’s was second in the specialty category, with a score of 82, followed by Barnes & Noble and O’Reilly Auto Parts (both 81), Bed, Bath & Beyond and TJX Cos. (both at 80).

• Internet retail: Amazon topped all companies with a score of 85, one point off its 2016 score of 86. Newegg was second place at 83, followed by eBay, Overstock, and all others clustered at 81.

The ACSI Retail Report 2017, based on 50,186 customer surveys collected throughout 2017, is available for download here.

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J.Shaughness says:
Mar-09-2018 07:15 am

I suggest a more true measure of America's favorite is customer count and sales totals. Therefore, Kroger is America's favorite grocery store.

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