OPERATIONS

Ace Hardware simplifies workforce tasks across stores

BY Deena M. Amato-McCoy

A new solution is helping Ace Hardware associates reduce scheduling tasks, and uphold its signature focus on the customer experience.

By partnering with workforce management software company Deputy, Ace Hardware will have a solution that will streamline efficient operations and optimize workforce management practices across some stores. Overall, it will help stores better manage its hourly workforce.

The cloud-based solution supports mobile clocking in and out capabilities, scheduling, meal and break compliance, task-tracking and performance management. This frees up managers and associates to spend time serving customers.

“I used to spend up to eight hours a week creating my staff’s schedules,” said Darrell Moseley, owner of Ace Hardware Hillyard, in North Spokane, Washington. “With Deputy’s integrated timesheet and scheduling feature, this previously laborious task only takes a couple hours, leaving my time open to pay attention to other critical matters — bettering our store’s performance.”

Ace Hardware is a retail cooperative with more than 5,000 locations locally-owned and operated across the globe.

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