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CVS Pharmacy launches nationwide Rx delivery

BY Marianne Wilson

The home-delivery revolution has reached the drug store industry.

In a move that puts it ahead of Amazon, at least for the time being, CVS Pharmacy said Tuesday that prescription delivery is now available from its retail locations nationwide. The company said it is the first national drug store retailer to offer pharmacy and front store delivery chain-wide.

“The national launch of our prescription delivery service, including the expansion of same-day delivery in five new markets, is delivering on our promise to make staying healthy simpler for every patient, regardless of where they live,” said Kevin Hourican, president, CVS Pharmacy. ” The rollout of delivery from nearly all of our 9,800 retail pharmacy locations nationwide represents another step forward for us in delivering innovative omnichannel solutions that help people on their path to better health.”

Under the CVS program, customers who want their medications delivered directly to their mailbox—as quickly as the next day in certain markets—can request prescription delivery via the CVS Pharmacy app or by calling their neighborhood store and asking to have their prescriptions delivered. The delivery service charge is $4.99.

Along with eligible prescriptions, a selection of the most popular health and household items carried by CVS Pharmacy, ranging from cold and flu remedies and vitamins to personal and feminine care products are also available to add to delivery orders.

CVS introduced same-day prescription delivery in New York City at the end of last year. It has now expanded the service to Boston, Miami, Philadelphia, San Francisco and Washington, DC. In these markets, customers who desire delivery have the additional option to choose same-day delivery for a one-time cost of $8.99. All orders placed by 4:00 pm local time are delivered within hours, by 8:00 pm Monday through Friday. On Saturday and Sunday, orders received by 11:00 am are delivered by 4:00 pm.

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Report: Home Depot to undertake billion dollar supply chain revamp

BY CSA Staff

Home Depot is embarking on an ambitious and costly supply chain upgrade as it looks to speed up the delivery of goods to consumers.

The home improvement giant plans to spend $1.2 billion during the next five years on supply chain initiatives, including adding 170 distribution facilities, reported The Wall Street Journal. The facilities will include dozens of direct fulfillment centers for next-day or same-day deliveries, according to the report.

Mark Holifield, Home Depot’s executive VP of supply chain and product development, told a logistics industry conference that the retailer is realigning its supply chain to a changing retail landscape, the Journal reported.

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Hurricane Season Forecast Stirs Planning for Retailers

BY Beth Padera

Retailers know that weather can have a negative impact on in-store sales. In 2017 devastating floods in Texas not only damaged some H-E-B stores, but led to significant financial loss caused by delayed shipments after the storm had passed. More recently, in March 2018, London suffered an unusually big snow storm that hit quarterly sales for Ocado stores hard, losing tens of thousands of orders.

Luckily, tragic disruptions to business are not the full story. Although extreme weather events get the headlines, everyday weather fluctuations must be taken into account by retailers looking to optimize operations because current and anticipated weather can be used to forecast shopping behavior with incredible accuracy. The key to planning around consumer sentiment impacted by the weather is to understand weather in local context. What feels cold in Phoenix, will be different than what feels cold in Juno, Alaska. Similarly, how consumers react to a hurricane warning will be different in the interior cities of Florida, than it will be on the island of Puerto Rico which is still recovering from 2017 storms.

The weather impacts just about every aspect of our lives. It impacts what we buy, where we go, and even how we feel. In fact, research shows that 30% of consumer-buying patterns are influenced by weather conditions.  Smart retailers build a weather strategy that leverages the prediction power forecasts have on shopping.

Hurricane season which runs June 1 – Nov. 30 is the perfect opportunity to explore weather strategy in action. The 2017 Atlantic hurricane season was historic in its widespread devastation and might have retailers ready to battle damaging winds once again. Due to cooler tropical Atlantic temperatures and a trend away from La Nina conditions, retailers and consumers alike, will be relieved to know that early predictions from The Weather Company, an IBM Business, expect 2018 to reflect a more average hurricane season.

Yet, even a normal season will have a big impact on business. With 13 named storms, six hurricanes and two major hurricanes expected, retailers are smart to up their weather game. And there is no time to waste. We’ve already seen the first named storm of the season with Subtropical Storm Alberto hitting the mainland U.S. over Memorial Day Weekend.

Retailers who understand and tap into the enormity of weather influence during hurricane season will drive higher campaign conversion rates, improve customer satisfaction and grow revenue by using hyper-local short term (one to three day), weekly and seasonal forecasts across the following four key areas of the business:

1. Use contextual messaging to drive purchases
By understanding the forecast at each location, retailers can maximize store traffic during good weather bursts, and decrease the negative impact of bad weather by redirecting activity online. Keep in mind that during extreme weather events consumers are focused on safety and comfort. They are less likely to respond to promotional messages that require them to think outside of their immediate need. As such, temporarily replacing local advertising messages, mobile app notifications and email touches with messages and images that help shoppers address their top of mind need, the pending extreme weather event.

2. Stock inventory to maximize sales
Modern hurricane forecasts are remarkably accurate and with widespread distribution of alerts, stores can anticipate when they will be flooded with shoppers looking to prepare. Retailers should be prepared to stock up on certain obvious storm essentials that are likely to sell out – bottled water, batteries, and flashlights.

However, the most effective retailers go beyond the obvious and use analytics to evaluate sales trends from previous hurricanes and find correlations between weather products at specific locations. For one retailer, they uncovered that strawberry Pop Tarts are a huge pre-storm seller. Armed with this knowledge stores can better anticipate customer demands and coordinate with suppliers and other store locations to ensure sufficient inventory.

3. Optimize staff levels
Like inventory management, setting staff levels correctly is a tricky balance. Overstaffing wastes resources, understaffing leads to subpar customer experiences and lost sales. In some cases, big losses. In 2014, Walmart reported $3 billion in losses due to understocked shelves. Lucky for store managers, the local weather forecast is a good predictor of foot traffic and can be used to find just the right balance.

4. Create a consistent customer experience
The weather impacts how a shopper is feeling and what they purchase at a given moment, but it also impacts their loyalty over time as they evaluate a stores effectiveness at adjusting to weather fluctuations. The key is to ensure quality engagements with every forecast. For example, make it easy to find top of mind items, and have a proactive communications plan in the event of staff or inventory disruptions.

While we explored hurricanes in this article it’s important to recognize that weather fluctuations of all kinds can be leveraged to reach peak efficiency – snow, heavy rain, even unusually hot days will impact consumer behavior. Is your store ready?

Beth Padera, retail offering manager for The Weather Company, an IBM Business.

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