OPERATIONS

Little Caesars extends training access across franchise empire

BY Dan Berthiaume

Little Caesars Pizza is rendering corporate reference materials unto franchise locations with tablets.

The pizza chain is leveraging the Inkling tablet-enabled platform to immediately update and distribute materials to franchise stores.

Little Caesars Pizza will leverage Inkling to train workers and provide them easy access to the company’s reference materials via Internet-connected tablets at company-owned and franchise locations. Managers and employees will be able to gain access to information they need, when and where they need it.

Google-like keyword search capabilities allow users to quickly find the information they are looking for. Inkling’s ability to embed videos in the training content will further enhance just-in-time (JIT) mobile learning through step-by-step instruction.

“Improving our communications with franchisees and employees required a more efficient process for getting content to thousands of locations nationwide,” said Dave Boddington, Little Caesars national director of training and development. “Going mobile with Inkling enables our corporate headquarters to quickly get content into the hands of workers at all of our locations. And using the tablet will give us the ability to leverage video content for ‘over-the-shoulder’ training that shows employees how to perform key tasks in the kitchen.”

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