OPERATIONS

Retailers prepare for a busy January 3

BY CSA Staff

Retailers are hunkering down to deal with a flood of returns on January 3, which is informally being called National Returns Day.

United Parcel Service Inc. has said it expects returns will hit a peak of 1.4 million packages on January 3, a fifth consecutive annual record, up 8% from last year, reported MarketWatch.com.

“Technology is replacing humans and offsetting the cost of returns, according to the report. “We’ve seen less staffing required this year — by 20% to 30% — so I think a lot of brands are using systems that aren’t human,” said JC Ramey, chief executive of DeviceBits, which uses artificial technology to help companies provide better customer service.

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