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Survey: One-in-four retail employees plan to change jobs in 2014

BY Dan Berthiaume

Chicago — Twenty-four percent of full-time retail employees plan to change jobs in 2014, three points above the average for all workers (21%) and up from 20% in 2013. According to a new survey from Harris Interactive, CareerBuilder and WorkInRetail.com, 51% of retail workers are satisfied with their jobs, down from 60% in 2013.

In addition, 22% are dissatisfied, up from 17% in 2013. For the three-out-of-four (76%) retail workers who have no intention of leaving their current job in 2014, a variety of factors weigh into their decision, with relationships with co-workers (59%), work/life balance (49%) and benefits (43%) topping the list.

“When workers are confident they can find a better job elsewhere, it’s a sign the labor market is improving,” said Rob Morris, director of WorkInRetail.com. “As a result, employers must double-down on efforts to retain top talent. Managers should listen carefully to employee feedback, implement incentive rewards, and consistently recognize strong performance. Reducing turnover builds cohesive teams that lead to positive customer service results and higher sales.”

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