OPERATIONS

Tuesday Morning steps up security efforts

BY Deena M. Amato-McCoy

Tuesday Morning isn’t taking any chances when it comes to the performance of its security solutions.

The retailer used to operate its own central station to monitor its alarm systems. Through its partnership with ADT however, Tuesday Morning relies on the provider to convert all systems and monitor both intrusion detection and fire alarm panels, where applicable.

Taking the partnership one step further, Tuesday Morning has entered into a new extended service plan with the provider. Now ADT manages all of the retailer’s security solutions, as well as installs and services the company’s IP-based video systems, according to the retailer.

Tuesday Morning has also adopted ADT’s eSuite Account Management tool which helps the company streamline the administration of their security solutions from a single secure portal or any connected mobile device. The retailer can view data, modify schedules, view tests, incidents, alarms and service calls — while providing audit trails and reporting for compliance, according to Tuesday Morning.

The retailer is also part of ADT’s 1Touch program, administered out of its National Account Operations Center. This entitles Tuesday Morning to a dedicated project manager and a support team.

“Their professional monitoring stations provide us with greater peace of mind that our stores, our associates, and our guests are well protected,” said Sanford Siegel, Tuesday Morning’s senior manager of loss prevention and safety.

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Costco to raise minimum wage

BY Marianne Wilson

Coscto Wholesale Corp. is giving its employees a boost as the battle to attract workers in a tight labor market intensifies.

The warehouse club giant on Friday said it will raise its minimum wage from $13 to $14, effective June 11. Company CEO Richard Galanti revealed the news in the chain’s quarterly earnings call with investors, saying about 130,000 employees will benefit from the hike. Others will see raises between 25 and 50 cents per hour when the new rate takes effect.

Galanti said the increase is expected to cost between $110 million and $120 million annually. However, due to the new GOP tax law, Costco expects a 7% drop in its tax rate.

Earlier this year, Walmart announced that it would raise starting wages for its hourly employees from $9 to $11. And in March, Target Corp. said it is raising its minimum hourly wage to $12 this year, starting with existing associates, with the move part of the retailer’s previously announced initiative to raise the minimum wage to at least $15 an hour by 2020.

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Survey finds that one out of every 35 employees…

BY Marianne Wilson

Theft continues to plague the retail industry, by both shoplifters and retail employees.

One out of every 35 employees was apprehended for theft from their employers in 2017 according to the 30th Annual Retail Theft Survey conducted by loss prevention and inventory shrinkage control consulting firm Jack L. Hayes International. Twenty-one large retail companies, accounting for 16,409 stores and over $428 billion in retail sales in 2017, participated in the survey.

Over 432,000 shoplifters and dishonest employees were apprehended in 2017 by survey participants, who recovered over $188 million from these thieves. Shoplifting apprehensions increased 2.3%, with the dollars recovered from these shoplifters increasing almost 13%, the survey found. The average shoplifting case value in 2017 was $381.25, up from $345.35 in 2016.

“This is the eighth rise in both shoplifter apprehensions and dollar recoveries in the past 10 years,” said Mark R. Doyle, president of Jack L. Hayes International. “Recoveries from shoplifters where no apprehension was made increased for the 21st consecutive year, up an amazing 18% in 2017.

Dishonest employee apprehensions and recovery dollars were down (almost 4% and 7% respectively). Dollars recovered from dishonest employee apprehensions totaled over $38 million in 2017, down 7.0% from 2016. The average case value related to dishonest employees was $966.61 in 2017, compared to an average case value for shoplifters of $381.25

Here are the highlights of the survey:
Shrink: 61.9% of survey participants reported an increase in shrink in 2017, with 28.6% reporting a decrease in shrink, and another 9.5% reported shrink stayed about the same.

Apprehensions: 432,046 shoplifters and dishonest employees were apprehended in 2017, up 1.7% from 2016.

Recovery Dollars: Over $188 million was recovered from apprehended shoplifters and dishonest employees in 2017, up 8.1% from 2016.

Shoplifter Apprehensions: 391,760 shoplifters were apprehended in 2017, up 2.3% from 2016.

Shoplifter Recovery Dollars: Over $149 million was recovered from apprehended shoplifters in 2017, up 12.9% from 2016. An additional $185 million was recovered from shoplifters where no apprehension was made, up a significant 18.1% from 2016.

Employee Apprehensions: 40,286 dishonest employees were apprehended in 2017, down 4.0% from 2016.

Employee Recovery Dollars: Over $38 million was recovered from employee apprehensions in 2017, down 7.0% from 2016.

 

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