TECHNOLOGY

Amazon brings delivery to the garage

BY Dan Berthiaume

Amazon started out in a garage, and is returning to its roots with a new delivery option.

As part of a new set of options for its Amazon Key “smart entry” program, Amazon is enabling Prime members in 37 select cities to accept deliveries in their garage. Amazon is integrating MyQ connected garage door opener technology from Chamberlain Group (CGI) with Amazon Key to create Key for Garage.

Using Key for Garage, eligible Prime members will be able to monitor and accept Prime deliveries to their home from the Amazon Key app by selecting “In-garage delivery” at checkout. On delivery day, customers receive notifications via the Key app during every step of the delivery process, from when the package is en route, to the when garage door opens for the driver to deliver the package and then securely closes.

Customers with a Cloud Cam can also choose to watch their delivery occur in real-time. Before the garage door opens, Amazon verifies that the correct driver is at the right address through an encrypted authentication process. Once this process is successfully completed, the door opens, and the driver will not move on to their next delivery until the garage door closes.

In addition to Key for Garage, Amazon is also rolling out three other new Amazon Key features. The Schlage Encode Smart WiFi Deadbolt is a WiFi-enabled smart lock for Key, allowing customers to manage access and deliveries using WiFi and the Key app. In addition, Amazon Key is integrating with the Ring smart security app to allow Ring customers to lock and unlock their Key-compatible smart locks directly from the live feed of their camera in the Ring app. And Key for Business is a smart fob for drivers delivering Amazon packages to commercial and residential properties. The technology allows building owners and managers to give controlled access to delivery drivers to drop off Amazon packages to residents. Through Key for Business, building staff can monitor driver entries and manage delivery hours

“For the past year, we’ve been thrilled to see how customers have benefited from Key by Amazon,” said Rohit Shrivastava, GM of Key by Amazon. “We started with the idea of in-home package delivery and quickly learned that our customers found peace of mind and delight from the control Key gives them over their most important place—their homes—even when they aren’t there themselves,” “Key puts security, convenience, and control in the hands of our customers and we are excited to expand Key and open up more possibilities for them.”

Amazon has been expanding the capabilities and features of Key since introducing the service in October 2017. In April 2018, Amazon added entry and exit video clips, as well as delivery to parked cars.

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