Carvana brings car vending machine to West Coast
The omnichannel platform for buying and selling used cars is introducing an unusual “storefront” to Los Angeles.
Carvana unveiled its newest “car vending machine” in Los Angeles. Standing eight stories tall and holding 30 vehicles, it is designed to offer a fast and convenient pickup option for customers who purchase a vehicle on the Carvana platform. In as little as 10 minutes, customers can shop more than 15,000 vehicles on the site, finance, purchase, trade in, and schedule as-soon-as-next-day pickup at the car vending site or home delivery of that vehicle. (Area residents can also sell their current vehicle to Carvana regardless of whether they are purchasing a replacement.)
Customers who decide to pick up their car at the vending kiosk are greeted by a customer “advocate” and receive a commemorative, oversized Carvana coin to activate the vending process. They then watch as their vehicle descends the all-glass tower. The process takes only minutes, according to the company. All vehicles come with a seven-day return policy.
“We launched as-soon-as-next-day vehicle delivery to the L.A. area in 2017,” said Ernie Garcia, founder and CEO of Carvana. “As residents have continued to welcome the transparency and ease that comes with the new way to buy a car, adding our signature car vending machine experience in the area allows us to address the growing demand we’re seeing here in Los Angeles.”
Los Angeles is Carvana’s 20th car vending machine location in the U.S., joining counterparts in North Carolina, Tennessee, Texas, Florida, Maryland, Arizona, Ohio, Pennsylvania, Indiana, Illinois, and Missouri. Carvana also offers as-soon-as-next-day vehicle delivery in more than 130 cities across the U.S.