Home furnishings brand bolsters live customer service

Digital retailing is on the rise, but sometimes you just need to speak to a human being.



Online home furnishings retailer Wayfair is making this task even easier for its growing customer base with the opening of a new customer service center in Bangor, Maine. The facility will employ 450 full-time customer service positions, a workforce that will reinforce an already-reputable retail experience among its rapidly growing customer base.



“Outstanding customer service has been a key driver of Wayfair’s success and rapid growth as a go-to destination for everything home,” said Liz Graham, VP of sales and service, Wayfair. “We have always oriented our business to best serve our customers, and are confident that the expansion of our world-class service team in Bangor will help us continue to raise the bar on customer service excellence.”



The new facility is the company’s second office to open in Maine this year, following the launch of a sales and operations location in Brunswick in May.