TECHNOLOGY

Ikea rolling out furniture assembly services

BY Marianne Wilson

Ikea is looking to take one of its customers’ major pain points away.

The home furnishings giant announced it is expanding its furniture assembly service nationwide. Ikea debuted its TaskRabbit At-Home Assembly Service in a pilot in 2016, introducing it online in select markets and in six stores in the San Francisco and New York City area. The retailer said additional stores will add the service in 2018, including those in Los Angeles, Miami, Houston, Boston, Washington, D.C., and more.

Ikea’s furniture assembly service is offered through TaskRabbit, an on-demand services platform company that connects customers with workers, called “taskers,” that handle everyday needs such as furniture assembly, moving and packing, general handyman repairs, and home improvements. Ikea acquired TaskRabbit in September 2017.

“We are always looking at ways we can innovate and help make our customers lives at home easier,” says Jackie DeChamps, COO & executive VP, Ikea U.S. “We are excited to participate in the on-demand, sharing economy and give our customers access to a flexible, convenient and affordable service solution with the new TaskRabbit At-Home Assembly service.”

Ikea said it has updated its e-commerce site so that users can check the availability of the TaskRabbit At-Home Assembly service – based on their location and product choice – as they shop online. The price for assembly with a TaskRabbit starts at $36 and is based on a flat rate per type of item. Select products, including Ikea kitchens and bathrooms, are not included as part of this at-home assembly/mounting service program.

In addition to the furniture assembly service, Ikea announced several other initiatives, including the expansion of its “click and collect” service to additional locations in 2018. Also, in January, Ikea began rolling out a new, lower-priced shipping and delivery option starting at $29. Customers can purchase all that they want – the charge is the same regardless of weight and size.

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