Luxury brand takes in-store mobility into the cloud

BY Deena M. Amato-McCoy

Michael Kors is going mobile at store-level.

Using the Aptos One cloud platform, the luxury brand’s associates will now be able to process customer transactions using corporate mobile devices anywhere at store-level, without the need for costly store servers. The platform’s native local business logic and automated data synchronization will also provide connectivity in suboptimal or even nonexistent environments.

The solution provides flexibility, and keeps devices online during peak time-frames. It also offers omnichannel retailers more resiliency and reliability, according to Aptos.

“When Michael Kors is evaluating technology investments, we ask ourselves if the potential innovations will improve the experience for our customers and our associates, and if it will empower our business to better adapt to change,” said Dave Kardesh, CIO at Michael Kors.

“When evaluating Aptos One, the answer to these questions was a resounding yes,” he said. “We were impressed at how the Aptos One platform sits alongside and augments our current Aptos Store point-of-sale system to create a flexible, extensive and scalable technology ecosystem with a cloud-native, API-driven approach to deploying enterprise class software.”

While the initial pilot deployment is focused on making the sale anytime and anywhere with a mobile device, ultimately the company plans to use the platform “to create a foundation to innovate faster, unify and streamline core commerce and customer enablement capabilities, and differentiate the Michael Kors shopping experience in a way that is unique to our brand,” said Kardesh.


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