TECHNOLOGY

Modell’s deploys workforce management solution to drive better customer service

BY Marianne Wilson

Modell’s Sporting Goods is looking to provide better service to customers by creating an “employee-first” environment.

The 130-year-old sporting goods chain has selected Kronos Inc.’s Workforce Dimensions cloud suite including task management to deliver an enriched employee experience. The real-time mobile solution is designed to deliver an engaging user experience with self-service employee features that help associates be more productive, insightful, and inspired to deliver a phenomenal customer experience on behalf of the Modell’s brand.

The Kronos workforce management solution will help Modell’s attract and retain valued employees by encouraging associates to work their own way, while streamlined processes will enable teams to focus on delivering exceptional customer experiences. Modell’s employees will be able to complete important actions from any device, including managing their daily workload, picking up or swapping shifts, requesting time off, viewing schedules, clocking in and out of shifts and submitting support tickets. Collaborative self-scheduling will empower employees to express where, when, and how much they want to work.

“It’s critical to our business that associates feel engaged and inspired at work, so retention is key,” said Jim Argerakis, senior VP of operations, Modell’s Sporting Goods, which has more than 150 stores. “We are confident that the employee-first environment we’re creating with Workforce Dimensions and task management from Kronos will empower associates in ways that help them be more engaged, more productive, and ultimately provide better service to customers.”

The scalable, future-ready features of Workforce Dimensions will help Modell’s improve workforce productivity, optimize labor spend and minimize compliance risk all while engaging associates and transforming managers into strategic problem solvers, Kronos said.

Kronos’ task management, powered by ThinkTime, extends the power of Workforce by helping employees prioritize actionable tasks and customer needs from any device. Modell’s will be able to leverage strategic labor insights and task data from Workforce to inform forecasting and scheduling, providing transparency and streamlined execution.

By providing greater visibility into the real-time status of distributed work, managers will be able to more easily balance individual workflows to ensure associates have time to complete critical tasks, driving higher engagement and productivity.

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