Smart & Final storefront
TECHNOLOGY

Smart & Final ensures smooth store ops with managed services

BY Dan Berthiaume

The value-oriented grocery retailer hopes to maximize in-store customer experience with optimized store systems management.

Smart & Final is implementing full managed services from Toshiba across its more than 300 brick-and-mortar grocery and foodservice stores. Toshiba will serve as Smart & Final’s sole managed services provider and oversee all in-store point-of-sale technology, including peripherals, store servers, timeclocks, and other systems.

Smart & Final will specifically work with Toshiba managed services teams to provide real-time input to improve in-store systems performance, asset tracking, critical situations, and overall store impact on a daily basis. The retailer seeks to obtain key data insights that will enable it to improve in-store systems decisions, inventory adjustments, trend analysis, process improvements, and store performance.

Smart & Final will also collaborate with Toshiba to identify opportunities for service call reductions to improve uptime, associate satisfaction, and overall customer satisfaction. The company expects to keep store systems fully operational 365 days a year using Toshiba’s suite of managed services.

“We are passionate about providing our customers, as well as our associates, with a more satisfying in-store experience,” said Ed Wong, executive VP, chief digital officer at Smart & Final. “Even as we continue to grow, our everyday focus is making sure all of our retail stores operate with excellence. Toshiba’s proven commitment to optimizing store operations through their experienced personnel and best-in-class managed services methodologies provide us the peace of mind to focus on our core business and our customers.”

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