TECHNOLOGY

The top search ad options that drive conversion rates are…

BY Deena M. Amato-McCoy

Word choice, branding and dynamic keyword insertion all impact the performance of search ads — some more than others.

Retailers that understand the best copy to use in their search ads can gain insight into the nuances of consumer behavior as it relates to search, according to a new study from NetElixir. The report examined over 60,000 Google AdWords Expanded Text Ads that appeared between February and September 2017. Performance was measured across nine verticals by click-through rate (CTR) and conversion rate (CVR). The data set was comprised of more than 100 NetElixir retail clients.
According to the data, stricter character limits are making search marketers more cognizant of the words they use in their search ads. The top search ad word choices are driving click throughs are:

• “Shop” vs “Buy” – “Shop now!” was the winner with a CTR of 2.55% vs. a CTR of 1.64% for “Buy now!” “Show now” also had a higher conversion rate (4.46%) vs 3.31% for “Buy Now!” These results indicate that customers are shopping around and researching products online when searching. Interestingly, “Buy now!” was dominant in the food category, which NetElixir explains as related to preferences people have when purchasing food items online.

• “Fast Shipping” vs “Free Shipping” – “Free shipping” was the winner with a CTR of 1.8% vs. “fast shipping,” which had a 1.03% click-through rate. Conversely, “fast shipping” had a much higher conversion rate (14.49%) than “free shipping,” which only averaged 2.6% for CVR.

• “High quality” vs “wide variety” – “High quality” was the winner with an average CTR of 1.58% vs. “wide variety,” which averaged 71%. Conversion rates were also higher for “high quality,” averaging 3.76% while “wide variety” averaged only 2.95%.

• “Now” vs “Today” – “Now” was the click-through rate winner with 1.95% vs “today,” which averaged .98%. But “today” scored higher for conversions with a CVR rate of 9.05% compared to 4.38% for “now.”

Branding is also impacting search ads. The study compared branded copy was compared to unbranded copy, as well as the use of trademark symbols. The result: branding has a positive impact on ad performance.

For example, search ad copy containing business names, or branding, averaged 6% for CTR and 7.8% for CVR. Ad copy without business names had an average CTR of 1.38% and CVR of 4.11%.

Meanwhile, trademark symbols also positively impacted ad performance. Ads with trademark symbols had 4.3% CTR compared to just 1.6% for those without the symbols.

Another variable tested was the impact of dynamic keyword insertion (DKI), or an advanced feature in AdWords that dynamically changes the ad text to match the search query of the user. Surprisingly, non-DKI ads scored higher for CTR with an average rate of 2%, while DKI-enabled ads had a lower CTR rate of 1.45%. The only vertical to not follow the trend was food, which saw much higher CTR rates for DKI-enabled ads.

“Our study yielded interesting results, especially as we compared performance across various verticals. For example, we found that the food category deviated heavily from the rest, which suggests that consumers are shopping for food products differently online than they do for other products,” said Udayan Bose, CEO, NetElixir. “As e-commerce behavior continues its shift to mobile devices and expand to newer platforms like voice-enabled assistants, we can expect behaviors to continue to evolve and adapt accordingly.”

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Canadian retail conglomerate steps up analytics commitment

BY Deena M. Amato-McCoy

The Loblaw Cos. is banking on a new centralized portal to reshape the way it makes business decisions.

The Canadian retail conglomerate will create a single access retail analytics portal that will deliver customer, marketing and merchandising insights for users across its grocery and pharmacy retail divisions. The new portal is set to launch in 2018.

This new portal, from consulting and analytics firm Precima, a division within Alliance Data, will provide data to support merchandising and marketing strategy development, promotional effectiveness, assortment decisions, supplier collaboration, and consulting across the company’s retail network.

The project is an expansion of Loblaw’s relationship with Precima, a partnership that kicked off in 2014.

“Loblaw is committed to leveraging best-in-class analytic tools to drive our business forward,” says Jim Noteboom, senior VP, loyalty and consumer insights, Loblaw Companies Limited. “This new portal will provide greater access to data, enabling us to offer the product assortment and services our customers are looking for, ensuring a better shopping experience.”

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Study: Retailers need to ‘tune in’ and anticipate customers’ needs

BY Deena M. Amato-McCoy

To reign successful this holiday shopping season, retailers must understand what trends are influencing customer purchase decisions.

With 42% of consumers shopping both online and in-store every week, brands need to do a better job of forecasting demand across both channels — especially during the critical holiday shopping season, according to “Retail in 4D,” a report from Oracle.

According to the data, personalization is a critical battleground for retailers during the holiday season, as 65% of consumers said personalization and promotions are most important to them in their shopping experience. Meanwhile, 50% of consumers surveyed said they would be attracted to personalized offers based on loyalty data, purchase data or real-time browsing data.

Traditionally poor in-store experiences are also driving consumers to want more self-service options. For example, 55% want to be able to reserve online for same day pick-up, while 56% said self-checkout machines are important to them. Sixty percent (60%) want mobile payment options in-store, and 47% think automatic checkout will be important in the future.

And a whopping 73% want to return online purchases to a retail store.

“Retailers who tune into and anticipate what customers want, and simultaneously optimize their operations to maximize efficiencies and in turn profits, will steal a march on their competitors,” the study said.

 

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