Walmart improves its marketplace returns process — for customers and sellers

BY CSA Staff

A discount giant wants to make online returns even less of a hassle.

Starting this fall, customers buying items from third parties on will be able to print shipping labels directly from the website and clearly see the return policies for individual items online, according to CNBC, which obtained a memo that Walmart sent to sellers.

Soon, marketplace sellers will also be able to use the company’s “‘Returns Shipping Service,” which offers special discounted shipping rates. Despite these changes, sellers will still have the ability to to set returns windows and shipping fees.

The improvements come almost a year after Amazon changed its own returns and refunds processes, a move that sparked outrage from third-party sellers, the report added.

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