\r\n \r\nRon Johnson's highly publicized short tenure at J.C. Penney, or JCP, as it was rebranded, will certainly make it into the textbooks and graduate theses on what to do and what not to do when undertaking a significant retail business transformation. The primary failure was not putting customer needs first in what promised to be an excellent long term strategy. Oops — forget the customer in an omni-channel customer strategy? \r\n \r\nWhat a colossal mistake! \r\n \r","showSummary":null,"url":"/news/jc-penney-lesson-no-1-know-your-customer","date":"2013-04-23T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"The J.C. Penney Debacle: Five Lessons Learned","id":8533,"bundle":"article","summary":"
By Ellis Verdi, president of the NYC advertising agency DeVito/Verdi \r\n \r\nHere are the five lessons I learned from the J.C. Penney debacle — unfortunately we knew all of this before Ron took his ideas to market. \r\n \r","showSummary":null,"url":"/news/jc-penney-debacle-five-lessons-learned","date":"2013-04-11T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"Ron Johnson Ousted as J.C. Penney CEO","id":8542,"bundle":"article","summary":"
By Robert Passikoff, president, Brand Keys \r\n \r\nIn 2000, the average tenure of a CEO was 10 years. In 2008, it was down to eight and half, signaling a slightly higher degree of corporate and brand accountability by boards and shareholders. Ron Johnson, the now former-CEO of J.C. Penney, only lasted 17 months. \r\n \r","showSummary":null,"url":"/news/ron-johnson-ousted-jc-penney-ceo","date":"2013-04-09T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"The Power of the Pop-Up: Is It Here to Stay?","id":8618,"bundle":"article","summary":"
Here’s an interesting take on pop-up stores by Felicity Pogson, associate design director, interiors, Dalziel & Pow, London: \r\n \r","showSummary":null,"url":"/news/power-pop-it-here-stay","date":"2013-04-02T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"Planet Retail on Costco’s Q2 Results","id":9320,"bundle":"article","summary":"
Costco Wholesale Corp.’s winning streak continues as the chain reported a better-than-expected 39% increase in profits for its fiscal second quarter. Here is Planet Retail’s take on the company’s most recent performance and future prospects: \r\n \r","showSummary":null,"url":"/news/planet-retail-costcos-q2-results","date":"2013-03-12T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"Top 10 Most Innovative Companies in Retail","id":9397,"bundle":"article","summary":"
Some are familiar; others not so. Fast Company’s annual list of “The World’s Top 10 Most Innovative Companies in Retail” covers a lot of ground in its diversity. Here’s a recap: \r\n \r\n1. Nike: Cited for its revolutionary new products and culture of “true believers.” \r\n \r","showSummary":null,"url":"/news/top-10-most-innovative-companies-retail","date":"2013-03-05T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"On Target: Planet Retail’s Take on Target’s Q4 and full-year results","id":9464,"bundle":"article","summary":"
By Sandy Skrovan, U.S. research director, Planet Retail
","showSummary":null,"url":"/news/target-planet-retails-take-targets-q4-and-full-year-results","date":"2013-02-27T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"The Self-Service Shopper of the Future","id":9465,"bundle":"article","summary":"
By Oren Betzaleli, EVP, head of product and marketing, Retalix \r\n \r\nAs smartphones and tablets continue to infiltrate the market, they are increasingly changing the way people interact with each other, receive information, and expect to be served by retailers and service providers. As a result, more and more retailers are starting to offer self-service mobile applications as a popular means to manage customer interaction and relationships. \r\n \r\n Retailer-Owned vs. Consumer-Owned Self-Service \r","showSummary":null,"url":"/news/self-service-shopper-future","date":"2013-02-27T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]},{"title":"Nominations open for Chain Store Age's Rising Stars awards","id":11656,"bundle":"article","summary":"
Do you know a retailer under the age of 40 who is making an impact in his or her company? Chain Store Age is accepting nominations for its Rising Stars: 20 under 40 awards, which will recognize retailers who are making their marks in their companies and in the retail industry. \r\n \r","showSummary":null,"url":"/news/nominations-open-chain-store-ages-rising-stars-awards","date":"2012-10-23T00:00:00","author":{"email":null,"uname":"Anonymous","firstName":null,"lastName":null,"bio":null,"title":null,"picture":null,"phone":null,"contactForm":null},"digitalEdition":null,"sponsored":false,"taggedPro":null,"teaserImage":null,"topics":[{"name":"News","url":"/news"},{"name":"Insights","url":"/insights"}],"attachedFiles":[]}]},"title":"Insights","contentParagraphs":null,"sections":null};
const country = "US";
const language = null;
const SITE_LANGUAGE = "en";
const siteName = "Chain Store Age";
const userRoles = ["anonymous"];
const userUid = 0;
const indexName = "CSA";
const title = "Insights | Chain Store Age";
window.dataLayer = window.dataLayer || [];
const data = {};
data.entityTaxonomy = {};
const contentTypes = [
"article",
"blog",
"bulletin",
"embed_page",
"landing_page",
"event",
"image",
"page",
"product",
"whitepaper",
"video",
"tags",
"author_profile",
"buyers_guide_listing"
];
if (
routeInfo &&
"bundle" in routeInfo &&
contentTypes.includes(routeInfo["bundle"])
) {
data.entityBundle = routeInfo.bundle;
data.entityTitle = title || `${routeInfo.title} | ${siteName}`;
data.entityId = routeInfo.id;
data.entityName = routeInfo.author?.uname;
data.entityCreated = routeInfo.created;
data.sponsored = routeInfo.sponsored;
data.sponsor = routeInfo.sponsoringCompany;
data.entityType = "node";
data.entityLangcode = SITE_LANGUAGE;
data.siteName = siteName;
data.drupalLanguage = language;
data.drupalCountry = country;
data.userRoles = userRoles;
data.userUid = userUid;
data.entityTaxonomyKeys = {};
data.entityTaxonomyHierarchies = {};
data.parentNaicsCode = {};
data.isPro = false;
data.algoliaIndexName = indexName;
// Add taxonomy data
const taxonomies = {
businessTopic: "business_topic",
contentType: "content_type",
company: "company",
marketSegment: "market_segment",
};
const getHierarchy = (term, terms = []) => {
terms.push({ id: term.id, name: term.name });
if (term.parentTerm != null) {
getHierarchy(term.parentTerm, terms);
}
return terms;
};
const getTerms = (term, useApiId = false) => {
return { id: useApiId ? term.apiId : term.id, name: term.name };
};
const getKeys = (term) => {
return { id: term.id, name: term.apiId };
};
Object.entries(taxonomies).forEach(([key, item]) => {
terms = routeInfo[key];
if (terms && terms.length > 0) {
data["entityTaxonomy"][item] = terms.map((term) =>
getTerms(term, key === "company")
);
if (key !== "company") {
data["entityTaxonomyKeys"][item] = terms.map(getKeys);
termGroups = [];
terms.forEach((term, termInd) => {
termGroups[termInd] = getHierarchy(term);
});
data["entityTaxonomyHierarchies"][item] = termGroups;
}
}
});
data["entityTaxonomy"]["tags"] = routeInfo["topics"] || [];
// Primary Topic is either the business topic or the top tag.
if (routeInfo["businessTopic"]?.length > 0) {
data["entityPrimaryTopic"] = routeInfo["businessTopic"][0]["name"];
} else {
if (routeInfo["topics"]?.length > 0) {
data["entityPrimaryTopic"] = routeInfo["topics"][0]["name"];
}
}
// Primary and secondary entityNaicsCodes come from the MarketSegment
if (routeInfo.marketSegment?.length > 0) {
data.entityNaicsCode = {};
data["entityNaicsCode"]["id"] = routeInfo["marketSegment"][0]["id"];
data["entityNaicsCode"]["name"] =
routeInfo["marketSegment"][0]["naicsCode"];
if (routeInfo["marketSegment"][0]["parentTerm"] != null) {
data["parentNaicsCode"]["id"] =
routeInfo["marketSegment"][0]["parentTerm"]["id"];
data["parentNaicsCode"]["name"] =
routeInfo["marketSegment"][0]["parentTerm"]["naicsCode"];
}
} else {
data.entityNaicsCode = [];
}
if (routeInfo.taggedPro) {
data.isPro = routeInfo.taggedPro;
}
window.dataLayer.push(data);
} else if (routeInfo && "vid" in routeInfo) {
data.entityBundle = "tags";
data.entityTitle = routeInfo.name;
data.entityId = routeInfo.id;
data.entityName = routeInfo.author?.uname;
data.entityCreated = routeInfo.created;
data.entityType = "taxonomy_term";
data.entityLangcode = SITE_LANGUAGE;
data.siteName = siteName;
data.sponsored = routeInfo.sponsored;
data.sponsor = routeInfo.sponsoringCompany;
data.drupalLanguage = language;
data.drupalCountry = country;
data.userRoles = userRoles;
data.userUid = userUid;
data.algoliaIndexName = indexName;
data["entityTaxonomy"]["tags"] = {
id: routeInfo["id"],
name: routeInfo["name"],
};
window.dataLayer.push(data);
}
})();
In 2000, the average tenure of a CEO was 10 years. In 2008, it was down to eight and half, signaling a slightly higher degree of corporate and brand accountability by boards and shareholders. Ron Johnson, the now former-CEO of J.C. Penney, only lasted 17 months.
Costco Wholesale Corp.’s winning streak continues as the chain reported a better-than-expected 39% increase in profits for its fiscal second quarter. Here is Planet Retail’s take on the company’s most recent performance and future prospects:
Some are familiar; others not so. Fast Company’s annual list of “The World’s Top 10 Most Innovative Companies in Retail” covers a lot of ground in its diversity. Here’s a recap:
1. Nike: Cited for its revolutionary new products and culture of “true believers.”
By Oren Betzaleli, EVP, head of product and marketing, Retalix
As smartphones and tablets continue to infiltrate the market, they are increasingly changing the way people interact with each other, receive information, and expect to be served by retailers and service providers. As a result, more and more retailers are starting to offer self-service mobile applications as a popular means to manage customer interaction and relationships.
Do you know a retailer under the age of 40 who is making an impact in his or her company? Chain Store Age is accepting nominations for its Rising Stars: 20 under 40 awards, which will recognize retailers who are making their marks in their companies and in the retail industry.