These days, virtually everyone is a cross-channel shopper: 95% of consumers frequently or occasionally shop a retailer's website and store, according to a recent survey by CFI Group that was sponsored by eBay Enterprise.


IBM said Tuesday that its Watson unit has invested in Fluid, a digital commerce firm, to develop personalized shopping applications using IBM’s cognitive computing tools.


Specialty fashion retailer Express has entered the booming outlet mall sector, opening its first-ever outlet store, at Tanger Outlets National Harbor center in Washington, D.C.


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Web Exclusives/Guest Commentaries

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Store of the Week

Burberry, Shanghai

Luxury brand Burberry has opened a new, tech-savvy flagship in Shanghai, its largest in China to date. Inspired by Burberry’s Regent Street flagship in London, the three-level store seamlessly blends digital and physical displays, immersing customers in the Burberry brand. More ...


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Tech Bytes

The Year of Living Disruptively

By Dan Berthiaume, Chain Store Age

Back in October, I commemorated my six-month anniversary as technology editor of Chain Store Age with a column looking at how retail IT has been disrupted in recent years. Now that I have a full year under my belt, I thought it would be interesting to look at how customer expectations of retail IT have been disrupted in recent years. Read More.


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Expert Opinion

Michaels Stores' Breach Ups the Ante for Retail Data Security

By Mark Bower, Voltage Security

If retailers wants to address this threat head-on, then they need to join the leaders already taking their systems off the radar of advanced malware based attacks — especially any retailer that's seen repeated attacks, which illustrate that traditional IT defenses simply don't cut the mustard. More ....


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Video Q&A



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In This Issue

See the winners of the Retail Store of the Year competition.
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