Key Retail/CPG Governance Trends for the Year Ahead
By Keri Dawson, VP, Industry Solutions and Advisory Services, MetricStream
As 2013 comes to an end, the retail/CPG industry is bracing itself for even greater compliance requirements, increased regulatory scrutiny, and more risks resulting from social media, global operations, and multi-tiered supply chains.
J2 merges with Aures Group
In early 2013, global touch-screen electronic POS manufacturer J2 Retail Systems was acquired by The Aures Group. Having maintained separate operations in the U.S. market for the past nine months, the two companies, J2 Retail Systems, Inc. and Aures Technologies, Inc., have today announced their merger. They will now trade as J2 Retail Systems, Inc.
Surveys/Reports: Survey: Companies failing to deliver on omnichannel customer service
Seventy-three percent of consumers think that companies are paying more attention to generating sales across multiple channels than they are in delivering a seamless customer service experience across those same channels, according to a global survey of 7,000 consumers in seven countries.
IBM: Online retailers rely on mobile traffic, iOS devices
Online sales on Monday, Nov. 26 were up nearly 12% from the equivalent Monday a year earlier. Data from the IBM Digital Analytics Holiday Benchmark shows that mobile traffic accounted for nearly 32% of all online traffic, up 42% compared to the same period last year.
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