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Simon launches ‘concierge bot’
Simon is debuting a new type of concierge — one that never calls in sick. The mall owner launched a chatbot designed to deliver customers at its 208 North American centers useful information as they shop. Described as the industry’s first enterprise-wide bot, the artificial intelligence-based technology is available through Facebook Messenger, and provides store and restaurant information, hours of operation, special events, daily promotions and a list of available amenities.
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Walmart deploying tech that lets in-store shoppers check out — on their own
A discount giant is helping more shoppers skip the checkout line. Walmart is expanding the deployment of its Scan & Go mobile app, which is being tested in approximately 12 stores across Northwest Arkansas, Florida, Texas and Georgia. The chain is now rolling out the app for use in at least 10 additional locations in the Dallas-Fort Worth and Nashville markets. The stores will offer the solution by the end of the month, according to Justin Rushing, spokesman for Walmart.
