Operations

Dec 10, 2008
ShopperTrak’s Retail Traffic Index reported that total U.S. foot traffic...
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Dec 10, 2008
Online retailers who open a bricks-and-mortar location during the holiday...
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Dec 10, 2008
Duckwall-ALCO Stores announced Thursday that Jim Spencer is joining the...
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Dec 09, 2008
Duane Reade Holdings has appointed Frank Scorpiniti, as senior VP of...
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Dec 09, 2008
Dunkin Brands said Wednesday that Nigel Travis will replace Jon Luther as...
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Dec 09, 2008
Esprit Holdings Ltd., said Wednesday that Chew Fook Aun will be appointed...
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Dec 09, 2008
To free up capital and more successfully manage the chain as it operates...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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