Operations

Jun 25, 2008
A&P announced that it will convert the majority of its current...
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Jun 25, 2008
Ralphs Grocery Co. is initiating a lower-price policy that involves...
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Jun 25, 2008
Presumptive Democratic presidential nominee Barack Obama has urged Tesco...
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Jun 25, 2008
An executive at J. Crew Group Inc. said on Wednesday that the company...
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Jun 25, 2008
Starbucks plans to remove its rotating CD racks from the floors of 6,500...
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Jun 24, 2008
AutoZone, Inc. has awarded advertising agency, Sponge, the title of Agency...
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Jun 24, 2008
Kroger Co. announced that it has reached a tentative agreement on a new...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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