Operations

Jan 12, 2009
New York & Co. said Monday it plans to close 10 to 15 stores in...
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Jan 11, 2009
Gander Mountain Co. announced Monday it has named Michael Owens executive...
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Jan 11, 2009
ShopperTrak reported Monday it is predicting, according to its Retail...
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Jan 11, 2009
Stein Mart Inc. said Friday it is laying off more than 200 employees in an...
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Jan 11, 2009
Plenty of headlines will be generated from the “Big Show” – the National...
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Jan 11, 2009
Lee Scott, chief executive of Wal-Mart Stores Inc., said Monday he expects...
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Jan 08, 2009
Barnes & Noble Thursday announced that it has named William J. Lynch...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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