Operations

Mar 30, 2008
Duane Reade Holdings announced that John A. Lederer will be named chairman...
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Mar 30, 2008
Tesco has halted the rollout of its Fresh & Easy chain in the United...
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Mar 30, 2008
Stage Stores announced that Andrew Hall, who joined the company in...
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Mar 30, 2008
Wilsons The Leather Experts Inc. said Friday its chief executive Michael...
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Mar 27, 2008
Bon-Ton is consolidating the merchandise processing functions at its 175,...
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Mar 27, 2008
J. C. Penney Co. announced that president and chief merchandising officer...
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Mar 27, 2008
Tesco plansTesco plans to open stores in Russia, according to a Bloomberg...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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