Operations

Apr 02, 2008
Kroger has expanded its $4 prescription program to its stores in Virginia...
more
Apr 02, 2008
American Eagle Outfitters announced the launch of the e-commerce Web site...
more
Apr 02, 2008
China continues to hold the No. 1 spot for countries with the best retail...
more
Apr 01, 2008
Amazon.com has launched a new service, Amazon TextBuyIt, which allows...
more
Apr 01, 2008
Dillard's Inc. on Tuesday said it agreed to nominate four new directors to...
more
Apr 01, 2008
eBay has named Alan Marks to serve as senior VP of corporate...
more
Apr 01, 2008
Wal-Mart is launching a major environmental sustainability campaign to...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More

© 2014