Operations

Sep 08, 2014
E Z Pantry Inc. is expanding its grocery shopping and delivery service to...
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Sep 05, 2014
Sycamore Partners announced that it has reorganized its Nine West Footwear...
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Sep 05, 2014
California is on track to become the first state in the United States to...
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Sep 05, 2014
Alco Stores on Friday said that its CEO of the past four years, Richard...
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Sep 05, 2014
Tiffany & Co. has named Jill Beraud as an executive VP, effective Oct...
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Sep 05, 2014
Several Home Depot customers filed a class-action lawsuit on Thursday,...
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Sep 05, 2014
The Kroger Co. is hiring to fill an estimated 20,000 permanent positions...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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