Operations

Apr 27, 2009
Developers Diversified Realty announced it has promoted nine of its...
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Apr 27, 2009
In a move that could lead to lower prices for consumers across the country...
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Apr 27, 2009
A retail real estate strategic planning and implementation firm has been...
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Apr 27, 2009
ShopperTrak’s National Retail Sales Estimate reported that year-over-year...
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Apr 27, 2009
TJX Cos. chief executive and president Carol Meyrowitz received...
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Apr 26, 2009
The former chief executive of The Children's Place Retail Stores, Ezra...
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Apr 26, 2009
Prada and Sunglass Hut have teamed up to open a pop-up devoted to...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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