Operations

Oct 12, 2009
The Deloitte Consumer Spending Index rose again in September, hitting its...
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Oct 12, 2009
Kohl's Corp. plans to close its distribution center in Menomonee Falls,...
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Oct 12, 2009
Walmart.com has launched a wide assortment of personal-care products...
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Oct 08, 2009
ArrowStream, a leading provider of supply chain solutions for the...
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Oct 08, 2009
Donahue Schriber has announced that Christina Hundley has joined the...
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Oct 08, 2009
Fashion Bug has been hit with a lawsuit filed by The U.S. Equal Employment...
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Oct 08, 2009
Retail same-store sales results improved in September, but shoppers also...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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